Guest Experience Duty Manager

The Luxury Collection; United Arab Emirates; On-site; AED 100,000 - 167,000; Full time

Job summary

The Luxury Collection is seeking a non-management Front Desk Associate in Dubai, UAE. You will process guest check-ins, verify identity and payment, assign rooms, and issue keys.

You will ensure accurate guest accounts and enter loyalty information, while upholding brand standards in a luxury setting. You will support daily operations, balance cash, prepare reports, and assist in training and coaching staff to deliver exceptional service.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements and enter Marriott Rewards information.
• Secure payment prior to issuing room key, verify and adjust billing, and balance and drop receipts.
• Compile and review daily reports/logs/contingency lists; complete cashier and closing reports.
• Assist management in training, evaluating, counseling, motivating and coaching employees; be a role model.

Education

High school diploma or G.E.D. equivalent

Job description

The Luxury Collection is seeking a non-management Front Desk Associate in Dubai, UAE. You will process guest check-ins, verify identity and payment, assign rooms, and issue keys.

You will ensure accurate guest accounts and enter loyalty information, while upholding brand standards in a luxury setting. You will support daily operations, balance cash, prepare reports, and assist in training and coaching staff to deliver exceptional service.