Front Desk Guest Experience Specialist

Millennium-Hotels-and-Resorts-Mea; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Millennium Hotels & Resorts MEA in Dubai seeks a Front Desk Agent to deliver a warm, efficient guest experience from check-in to check-out. You will greet guests by name when possible, assist with reservations and local recommendations, and ensure accurate posting of incidental charges using modern front office systems.

You will stay informed about hotel activities, promotions, and services, while upholding policies and safety standards to create memorable stays for guests and collaborate with

Qualifications

• Front desk role supporting check-in/check-out and guest inquiries.
• Maintain guest records and assist with reservations.
• Uphold hotel policies and service standards.

Responsibilities

• Deliver courteous, efficient service from arrival to departure.
• Greet guests by name when possible and escort to rooms.
• Assist with in-room/hotel familiarization and local information.
• Stay informed on hours, promotions, events, attractions, and services.
• Monitor daily rates and occupancy for informed decisions.
• Handle incidental charges accurately using front office systems.
• Process accounts from check-in to check-out with precise postings.
• Protect guest privacy by not disclosing details.
• Maintain knowledge of hotel facilities, policies, and current events.
• Follow environmental, health, and safety procedures.

Job description

Millennium Hotels & Resorts MEA in Dubai seeks a Front Desk Agent to deliver a warm, efficient guest experience from check-in to check-out. You will greet guests by name when possible, assist with reservations and local recommendations, and ensure accurate posting of incidental charges using modern front office systems.

You will stay informed about hotel activities, promotions, and services, while upholding policies and safety standards to create memorable stays for guests and collaborate with