Guest Experience Specialist - Front Desk

Millennium-Hotels-and-Resorts-Mea; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Millennium Hotels & Resorts MEA in Abu Dhabi invites applications for a Front Desk Agent role. You will manage check-in/check-out, greet guests by name when possible, and provide accurate information about hotel facilities and local services to ensure a smooth and welcoming stay.

You will also handle reservations, maintain guest records in the system, uphold cashiering standards, and collaborate with departments to meet guest needs while protecting guest privacy.

Responsibilities

• Greet guests by name when possible and escort to their rooms
• Handle check-in and check-out efficiently and accurately
• Respond to guest inquiries and provide information on hotel services and local attractions
• Maintain guest records and process reservations in the Front Office system
• Ensure accurate posting of incidental charges and cash handling
• Protect guest privacy and confidentiality of information
• Stay informed about hotel policies, procedures and safety standards

Skills

Customer service

Communication skills

Check-in/Check-out

Front Office Systems

Cashiering

Tools

Front Office System

Job description

Millennium Hotels & Resorts MEA in Abu Dhabi invites applications for a Front Desk Agent role. You will manage check-in/check-out, greet guests by name when possible, and provide accurate information about hotel facilities and local services to ensure a smooth and welcoming stay.

You will also handle reservations, maintain guest records in the system, uphold cashiering standards, and collaborate with departments to meet guest needs while protecting guest privacy.