Guest Experience Specialist — Front Desk

Millennium Hotels and Resorts; Abu Dhabi; On-site; AED 56,000 - 89,000; Full time

Job summary

Millennium Hotels and Resorts is seeking a Front Desk Agent to provide a warm, welcoming experience for guests from check-in to check-out, handle inquiries, maintain accurate guest records, and coordinate with other departments to meet guest needs and expectations.

You will greet guests by name where possible, assist with in-room familiarization, stay informed about hotel information and local services, and uphold hotel policies, procedures, and service standards to ensure a memorable stay.

Responsibilities

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotels policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Job description

Millennium Hotels and Resorts is seeking a Front Desk Agent to provide a warm, welcoming experience for guests from check-in to check-out, handle inquiries, maintain accurate guest records, and coordinate with other departments to meet guest needs and expectations.

You will greet guests by name where possible, assist with in-room familiarization, stay informed about hotel information and local services, and uphold hotel policies, procedures, and service standards to ensure a memorable stay.