Front Desk Agent - Part Time | UAE National

Millennium-Hotels-and-Resorts-Mea; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Millennium Hotels & Resorts MEA in Abu Dhabi invites applications for a Front Desk Agent role. You will manage check-in/check-out, greet guests by name when possible, and provide accurate information about hotel facilities and local services to ensure a smooth and welcoming stay.

You will also handle reservations, maintain guest records in the system, uphold cashiering standards, and collaborate with departments to meet guest needs while protecting guest privacy.

Responsibilities

• Greet guests by name when possible and escort to their rooms
• Handle check-in and check-out efficiently and accurately
• Respond to guest inquiries and provide information on hotel services and local attractions
• Maintain guest records and process reservations in the Front Office system
• Ensure accurate posting of incidental charges and cash handling
• Protect guest privacy and confidentiality of information
• Stay informed about hotel policies, procedures and safety standards

Skills

Customer service

Communication skills

Check-in/Check-out

Front Office Systems

Cashiering

Tools

Front Office System

Job description

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.