Front Desk Agent - Part Time | UAE National

Millennium Downtown Abu Dhabi; Abu Dhabi; On-site; AED 48,000 - 72,000; Full time

Job summary

Millennium Downtown Abu Dhabi is seeking a Front Desk Agent to provide a warm, professional welcome and to manage efficient check-in and check-out while addressing guest inquiries to ensure a memorable stay.

You will maintain accurate guest records, assist with reservations, and collaborate with other departments to meet guest needs, all while safeguarding privacy and upholding hotel standards.

Responsibilities

• Deliver efficient, courteous, and prompt service to ensure high customer satisfaction.
• Greet guests by name when possible and escort to rooms to create a warm welcome.
• Assist guests with inquiries about hotel facilities and local attractions.
• Stay informed about hotel information, promotions, hours, events, and related details to respond to queries.
• Maintain awareness of daily rate levels and occupancy for decision-making.
• Process check-in and check-out and handle incidental charges using Front Office systems.
• Protect guest privacy by not disclosing any guest details.
• Demonstrate knowledge of hotel policies, procedures, and safety standards.
• Uphold environmental, health, and safety procedures in line with company policies.

Skills

Customer service

Communication

Attention to detail

Tools

Front Office Systems

Job description

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.