Front Desk & Customer Experience Specialist (UAE)

Al-Futtaim; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Al-Futtaim in Dubai is seeking a professional Receptionist to be the first point of contact for visitors and callers, ensuring smooth front-desk operations and a polished company image. You will support daily administrative tasks and coordinate with internal teams to foster a positive customer experience.

Responsibilities include greeting guests, managing meeting schedules, directing calls, maintaining records, and assisting the Aftersales team to keep workflows efficient.

Qualifications

• Diploma or Bachelor's in Business Administration or related field preferred.
• 1-3 years front-desk, customer service, or administrative experience; automotive/service background preferred.
• Excellent verbal and written English; Arabic is an advantage.

Responsibilities

• Coordinate meetings and assist visitors with access, seating and refreshments.
• Greet visitors and callers professionally and maintain a neat reception area.
• Provide exceptional customer service and resolve issues promptly and courteously.
• Direct calls and inquiries, relay messages promptly and accurately.
• Complete required reports, correspondence and documentation on time.
• Maintain visitor logs, contact lists and internal records with confidentiality.
• Coordinate between reception and Aftersales team to support smooth workflow and customer satisfaction.

Skills

Verbal communication

Written communication

Customer service

MS Office

Multitasking

Education

Business Administration degree

Tools

MS Office

Outlook

Word

Excel

Job description

Al-Futtaim in Dubai is seeking a professional Receptionist to be the first point of contact for visitors and callers, ensuring smooth front-desk operations and a polished company image. You will support daily administrative tasks and coordinate with internal teams to foster a positive customer experience.

Responsibilities include greeting guests, managing meeting schedules, directing calls, maintaining records, and assisting the Aftersales team to keep workflows efficient.