Dubai Front Desk & Customer Service Specialist

AlFuttaim; Dubai; On-site; AED 30,000 - 54,000; Full time

Job summary

Al-Futtaim Group in Dubai is seeking a professional Receptionist to support front desk operations and deliver high customer service standards. You will be the primary contact for customers, handling calls, inquiries, and visitor reception with a focus on greeting guests and directing them appropriately.

The role requires 1-2 years of customer service experience, strong English communication skills, and basic IT system usage for logging calls and administrative tasks.

Qualifications

• Strong verbal and written English communication skills.
• Customer-facing experience with professional demeanor.
• Ability to log calls and maintain records accurately.
• Proactive, motivated, and able to handle inquiries efficiently.

Responsibilities

• Front Desk and Customer Reception - Welcome customers and visitors in a professional and courteous manner.
• Front Desk and Customer Reception - Respond promptly to customers arriving at the reception area.
• Front Desk and Customer Reception - Direct visitors to the appropriate employees or departments.
• Telephone and Communication Handling - Answer incoming telephone calls promptly and professionally.
• Administrative and Call Logging Support - Record incoming calls with date, time and caller information.
• Customer Enquiry Management - Resolve routine customer enquiries promptly and escalate when needed.

Skills

English proficiency

Customer service

Telephone handling

Interpersonal skills

Organization

Job description

Al-Futtaim Group in Dubai is seeking a professional Receptionist to support front desk operations and deliver high customer service standards. You will be the primary contact for customers, handling calls, inquiries, and visitor reception with a focus on greeting guests and directing them appropriately.

The role requires 1-2 years of customer service experience, strong English communication skills, and basic IT system usage for logging calls and administrative tasks.