Front Desk & Customer Care Specialist

Al Futtaim Private Company (LLC); Dubai; On-site; AED 42,000 - 66,000; Full time

Job summary

Al Futtaim Private Company (LLC) in Dubai is seeking a Receptionist to support daily customer service objectives. You will be the focal point for inquiries received via phone, email, or in person, delivering high standards of service and promoting a positive customer experience.

The role requires strong English communication, 1-2 years in customer service, and comfortable use of basic IT systems to log and route calls.

Qualifications

• Excellent verbal and written communication skills.
• Ability to manage customer queries promptly and efficiently.
• Proficiency in using basic IT systems for logging and managing calls.
• Strong interpersonal skills to handle customer interactions effectively.

Responsibilities

• Handle all incoming telephone communications and note reasons for calls.
• Forward calls to relevant team members based on availability.
• Provide excellent customer service as per company policy and procedures.
• Resolve customer queries promptly within company guidelines before escalating if necessary.
• Attend to customer needs and understand their requirements to handle and forward enquiries efficiently.
• Deal with 'drop-in' customers quickly and proficiently by coordinating with employees and customers.
• Log calls with details including time, date, and caller information.
• Maintain an up-to-date knowledge of personnel and procedures.

Skills

Communication

Customer service

IT systems

Interpersonal skills

Job description

Al Futtaim Private Company (LLC) in Dubai is seeking a Receptionist to support daily customer service objectives. You will be the focal point for inquiries received via phone, email, or in person, delivering high standards of service and promoting a positive customer experience.

The role requires strong English communication, 1-2 years in customer service, and comfortable use of basic IT systems to log and route calls.