Receptionist - Customer Service and Front Desk

AlFuttaim; Dubai; On-site; AED 30,000 - 54,000; Full time

Job summary

Al-Futtaim Group in Dubai is seeking a professional Receptionist to support front desk operations and deliver high customer service standards. You will be the primary contact for customers, handling calls, inquiries, and visitor reception with a focus on greeting guests and directing them appropriately.

The role requires 1-2 years of customer service experience, strong English communication skills, and basic IT system usage for logging calls and administrative tasks.

Qualifications

• Strong verbal and written English communication skills.
• Customer-facing experience with professional demeanor.
• Ability to log calls and maintain records accurately.
• Proactive, motivated, and able to handle inquiries efficiently.

Responsibilities

• Front Desk and Customer Reception - Welcome customers and visitors in a professional and courteous manner.
• Front Desk and Customer Reception - Respond promptly to customers arriving at the reception area.
• Front Desk and Customer Reception - Direct visitors to the appropriate employees or departments.
• Telephone and Communication Handling - Answer incoming telephone calls promptly and professionally.
• Administrative and Call Logging Support - Record incoming calls with date, time and caller information.
• Customer Enquiry Management - Resolve routine customer enquiries promptly and escalate when needed.

Skills

English proficiency

Customer service

Telephone handling

Interpersonal skills

Organization

Job description

Receptionist - Customer Service and Front Desk Job Snapshot - Role: Receptionist - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Front Desk-Reception - Experience: 1-2 years of customer service experience - Job Type: Full Time - Work Arrangement: On-site

Position Overview

Al-Futtaim Group is seeking a professional and customer-focused Receptionist to support front desk operations and deliver high standards of customer service in Dubai, United Arab Emirates. The Receptionist will serve as a primary point of contact for customers, handling incoming telephone calls, responding to enquiries and welcoming visitors. The role involves directing customers to the appropriate employees, maintaining accurate call records and supporting efficient communication across the business. The successful candidate will contribute to the company 's monthly and annual customer service objectives by ensuring that customers receive prompt, courteous and professional assistance through telephone, email and face-to-face interactions. This position requires strong English communication skills, excellent interpersonal abilities and a proactive approach to resolving customer enquiries. Candidates should have 1-2 years of customer service experience and be comfortable using basic IT systems for call logging and administrative activities.

Job Details

Country: United Arab Emirates - City: Dubai - Industry: Automotive - Function: Front Desk-Reception - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

• Front Desk and Customer Reception - Welcome customers and visitors in a professional and courteous manner.
• Front Desk and Customer Reception - Respond promptly to customers arriving at the reception area.
• Front Desk and Customer Reception - Understand the purpose of customer visits and identify their requirements.
• Front Desk and Customer Reception - Direct visitors to the appropriate employees or departments.
• Front Desk and Customer Reception - Coordinate with colleagues to ensure walk-in customers receive timely assistance.
• Front Desk and Customer Reception - Maintain a welcoming and customer-focused reception experience.
• Front Desk and Customer Reception - Support positive first impressions through attentive and professional service.
• Telephone and Communication Handling - Answer incoming telephone calls promptly and professionally.
• Telephone and Communication Handling - Identify and record the purpose of each incoming call.
• Telephone and Communication Handling - Direct calls to the appropriate team members based on their availability.
• Telephone and Communication Handling - Provide clear and accurate information when responding to customer enquiries.
• Telephone and Communication Handling - Maintain effective communication between callers and relevant employees.
• Telephone and Communication Handling - Ensure customer messages and requests are communicated to the appropriate personnel.
• Telephone and Communication Handling - Handle telephone interactions with courtesy, accuracy and efficiency.
• Customer Enquiry Management - Respond to customer questions in accordance with company policies and procedures.
• Customer Enquiry Management - Understand customer concerns and identify appropriate solutions within established guidelines.
• Customer Enquiry Management - Resolve routine customer enquiries promptly whenever possible.
• Customer Enquiry Management - Escalate matters requiring additional assistance to the relevant team members.
• Customer Enquiry Management - Follow up appropriately to support efficient handling of customer requests.
• Customer Enquiry Management - Maintain a professional and helpful approach throughout customer interactions.
• Customer Enquiry Management - Contribute to customer satisfaction through responsive service.
• Walk-In Customer Coordination - Attend to customers visiting the business without prior appointments.
• Walk-In Customer Coordination - Identify their requirements and coordinate with available employees.
• Walk-In Customer Coordination - Facilitate communication between walk-in customers and the relevant departments.
• Walk-In Customer Coordination - Support efficient customer handling and minimize unnecessary waiting.
• Walk-In Customer Coordination - Ensure customer enquiries are directed appropriately.
• Walk-In Customer Coordination - Maintain a positive customer experience during reception interactions.
• Administrative and Call Logging Support - Record incoming calls with relevant details, including date, time and caller information.
• Administrative and Call Logging Support - Maintain accurate and organized communication records.
• Administrative and Call Logging Support - Use available IT systems to log and manage customer calls.
• Administrative and Call Logging Support - Keep up-to-date knowledge of company personnel and relevant procedures.
• Administrative and Call Logging Support - Support the accurate routing of enquiries through effective record management.
• Administrative and Call Logging Support - Maintain organized information to assist daily reception activities.
• Customer Service Quality - Deliver customer service in accordance with established company standards.
• Customer Service Quality - Support the achievement of monthly and annual customer service objectives.
• Customer Service Quality - Identify opportunities to improve customer interactions and reception processes.
• Customer Service Quality - Contribute to a positive service culture through professional conduct.
• Customer Service Quality - Make appropriate customer-focused decisions within assigned responsibilities and company guidelines.
• Customer Service Quality - Promote customer satisfaction through effective communication and timely assistance.
• Customer Service Quality - Help build positive customer relationships through consistent service quality.
• Internal Coordination and Team Support - Communicate effectively with employees regarding incoming calls and customer visits.
• Internal Coordination and Team Support - Maintain current knowledge of relevant staff contacts and internal procedures.
• Internal Coordination and Team Support - Coordinate with colleagues to ensure customer enquiries reach the appropriate personnel.
• Internal Coordination and Team Support - Support efficient communication between customers and internal teams.
• Internal Coordination and Team Support - Demonstrate a cooperative and professional approach to daily responsibilities.
• Internal Coordination and Team Support - Contribute to smooth reception operations through reliable administrative support.

Required Qualifications and Experience

• 1-2 years of experience in customer service or a similar customer-facing position.
• Strong verbal and written English communication skills.
• Experience responding to customer enquiries professionally and efficiently.
• Good interpersonal skills and a pleasant, approachable personality.
• Ability to manage telephone calls and face-to-face customer interactions.
• Basic understanding of IT systems is advantageous.
• Ability to maintain accurate call logs and customer communication records.
• Proactive, hardworking and motivated approach to assigned responsibilities.
• Strong commitment to customer satisfaction and professional service delivery.

Required Skills and Competencies

Customer Service Skills

• Excellent customer service and interpersonal abilities.
• Professional approach to welcoming and assisting customers.
• Ability to understand customer needs and respond appropriately.
• Strong customer enquiry handling and problem-solving skills.
• Commitment to delivering prompt and courteous assistance.
• Ability to maintain positive relationships with customers and colleagues.

Communication Skills

• Strong spoken and written English.
• Professional telephone communication skills.
• Clear and confident communication with customers and employees.
• Effective listening skills to identify customer requirements.
• Ability to relay information accurately to relevant team members.
• Courteous and respectful communication style.

Reception and Administrative Skills

• Ability to manage incoming calls and customer enquiries efficiently.
• Accurate call logging and basic record-management skills.
• Familiarity with basic computer and IT systems.
• Ability to maintain organized reception information.
• Understanding of the importance of following company procedures.
• Ability to coordinate effectively with internal departments.

Organization and Time Management

• Ability to manage multiple customer enquiries and communication tasks.
• Strong attention to detail when recording caller information.
• Effective prioritization of customer requests.
• Ability to respond promptly in a customer-facing environment.
• Organized and reliable approach to daily reception duties.

Professional Attributes

• Pleasant, welcoming and approachable personality.
• Proactive and self-motivated attitude.
• Strong work ethic and willingness to assist others.
• Professional conduct during customer interactions.
• Commitment to service quality and customer satisfaction.
• Ability to work cooperatively with colleagues.
• Positive approach to customer service improvement.

About the Role

The Receptionist plays an important role in supporting customer service operations by ensuring that enquiries are handled professionally and directed to the appropriate employees. The position combines front desk reception, telephone communication, customer assistance and basic administrative support. Through accurate communication, timely responses and effective coordination, the Receptionist contributes to a positive customer experience and helps the business maintain its customer service standards.