Front Desk Agent — Elevate the Guest Experience

Shangri-La Group; Abu Dhabi; On-site; AED 35,000 - 45,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Front Office Agent responsible for managing guest check-ins and check-outs while ensuring exceptional service. The ideal candidate should possess strong communication skills, at least 2-3 years of hotel experience, and a Diploma in Hospitality Management. Join a workplace that values personal growth, offers competitive benefits, and fosters a diverse environment where everyone can thrive.

Benefits

Structured learning and development pathways

Competitive benefits and recognition programs

Colleague stay/travel perks

Qualifications

• Positive personality with a strong commitment to guest satisfaction.
• High level of emotional intelligence and guest empathy.
• Calm, composed, and solution-oriented attitude.

Responsibilities

• Handle guest check-ins and check-outs.
• Provide exceptional service throughout guests' stay.
• Assist with inquiries, reservations, and general hotel information.
• Ensure smooth front desk operations.

Skills

Excellent communication and interpersonal skills

Strong multitasking and organizational abilities

Proficiency in hotel systems (PMS)

Attention to detail and accuracy

Strong customer service focus

Education

Diploma in Hospitality Management

Job description

A leading hospitality company in Abu Dhabi is seeking a Front Office Agent responsible for managing guest check-ins and check-outs while ensuring exceptional service. The ideal candidate should possess strong communication skills, at least 2-3 years of hotel experience, and a Diploma in Hospitality Management. Join a workplace that values personal growth, offers competitive benefits, and fosters a diverse environment where everyone can thrive.