Franchise Hotel - Information Technology Associate

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 75,000; Full time

Job summary

A global hospitality company is seeking an IT Coordinator to ensure the efficient operation of computer systems and safeguard against cyberthreats. This position requires a Diploma or Vocational Certificate in Computer Science or related fields, along with at least one year of relevant experience. The ideal candidate will have strong analytical and problem-solving skills, as well as the ability to work under pressure. Join a company that values inclusive teams and genuine hospitality in a dynamic hotel environment.

Benefits

Competitive salary

Wide range of benefits

Qualifications

• 1 year’s related experience with computer set-up and troubleshooting.
• Working knowledge of networks, operating systems, and databases.
• Team player, proactive, responsible, hardworking and able to work under pressure.

Responsibilities

• Be a trusted contact for servicing computer hardware and ensuring systems are working efficiently.
• Log hardware and software performance, maintain documentation, and compile reports.
• Safeguard our IT infrastructure against cyberthreats.

Skills

Communication skills

Analytical skills

Problem-solving skills

Knowledge in PCI DSS

Education

Diploma or Vocational Certificate in Computer Science or related field

Job description

About Us

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Day-to-Day

Reliable hardware and seamless software are at the heart of every day-to-day IHG experience. To keep things running smoothly, we’re searching for a proactive and passionate IT Coordinator to make sure our computers are installed properly, working efficiently and safe from any cyberthreats. Sound familiar?

Every day is different, but you’ll mostly be:

• Being a trusted contact for servicing our computer hardware and making sure systems are installed properly and working efficiently
• Keeping up to date with all our approved systems and technology – from LAN to POS
• Logging hardware and software performance, maintaining technical documentation and compiling system reports
• Administering user IDs and passwords
• Safeguarding our IT infrastructure against cyberthreats

Requirements

• Diploma or Vocational Certificate in Computer Science, IT or related field
• 1 year’s related experience with computer set-up and troubleshooting
• Working knowledge of networks and operating systems and databases
• Strong analytical and problem‑solving skills
• Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
• Great communication skills
• You’ll be a team player, proactive, responsible, hardworking and able to work under pressure

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.