Franchise Hotel - Chief Concierge

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Dubai is seeking a Chief Concierge to ensure exceptional guest satisfaction. The ideal candidate will have at least four years of experience in an upscale environment, strong communication skills, and a passion for hospitality. Responsibilities include building guest relationships, sharing local expertise, and leading the concierge team. Join us to become part of a vibrant hotel family committed to excellence.

Benefits

Competitive salary

Wide range of benefits

Inclusive team culture

Qualifications

• At least four years’ experience in an upscale hotel or equivalent environment as a Concierge.
• At least one year’s supervisory experience or an equivalent combination of education and experience.
• Strive for excellence in an eager and motivated manner.

Responsibilities

• Build guest relationships through professional and highly personal service.
• Collate and share expert local knowledge of events and restaurants.
• Resolve guest issues and use their feedback to improve satisfaction.
• Delegate duties to your team while setting exceptional standards.

Skills

Communication and customer service skills

Hands-on experience with brewing equipment

Knowledge of various hot and cold beverage recipes

Timekeeping and reliability

Fluent English and additional languages

Education

High School diploma

College or university degree

Job description

[aboutus]

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

[daytoday]

We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Chief Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction.

Every day is different, but you’ll mostly be:
● Building guest relationships through a swift, professional and highly personal service
● Collating and sharing expert local knowledge of events, places of interests and restaurants
● Resolving guest issues and using their feedback to improve guest satisfaction
● Delegating duties to your team while also setting exceptional standards
● Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality
● Leading the way as a brand ambassador to promote the hotel’s other businesses

[requirements]

● Communication and customer service skills
● Hands-on experience with brewing equipment
● Knowledge of various hot and cold beverage recipes and espresso production
● Strive for excellence in an eager and motivated manner
● Possess the ability to work under pressure
● Demonstrate exceptional timekeeping and reliability
● Passion for coffee and coffee artistry
● A High School diploma / qualification. College and university degree would be a bonus
● At least four years‘experience in an upscale hotel / equivalent environment as a Concierge or related discipline
● Fluent English and any additional languages would be great
● At least one years’ supervisory experience or equivalent combination of education and experience

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.