Food & Beverage Supervisor - Laguna (Beach Club Experience Required)

Accor; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury resort in Dubai is seeking a Food and Beverage Manager to supervise service operations, manage staff, and ensure high customer satisfaction. The ideal candidate will have 4 years of relevant experience, outstanding guest service skills, and must be proficient in English. This role requires flexibility and the ability to handle multiple tasks in a dynamic environment.

Qualifications

• 4 years’ experience in food and beverage management.
• Experience with beach lounge operations.
• Proficient in English, second language is an asset.

Responsibilities

• Supervise and coordinate food and beverage service operations.
• Train and mentor team members.
• Ensure compliance with food safety regulations.
• Monitor inventory levels and control costs.
• Handle customer inquiries and complaints.

Skills

Guest services skills

Professional presentation

Communication skills

Analytical thinking

Flexibility

Education

High school diploma or GED

Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestledamongst lush greeneryonthe idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropicaland relaxingsanctuary, only ashort distance away from the vibrant, buzzing metropolis of Dubai.

Withtouches of Frencheleganceinterlacedthroughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Supervise and coordinate food and beverage service operations to maintain high standards of quality and customer satisfaction
• Train, mentor, and motivate team members to deliver excellent customer service and adhere to company policies
• Manage staff schedules, assignments, and performance evaluations
• Ensure compliance with food safety regulations, hygiene standards, and alcohol service laws
• Monitor inventory levels, place orders, and control costs while maintaining product quality
• Handle customer inquiries, feedback, and complaints promptly and professionally
• Collaborate with kitchen staff to ensure smooth service operations and timely food delivery
• Implement and maintain quality control procedures for all food and beverage items
• Assist in menu planning, pricing, and special promotions to drive sales and customer satisfaction
• Maintain a clean, organized, and safe work environment for staff and guests

Qualifications

• High school diploma or GED.
• 4 years’ experience in food and beverage management, culinary and related professional area.
• Must have experience with beach lounge operations.
• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
• Entrepreneurial thinking and analytical business thinking required.
• Proficient in the English language (verbal & written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours.
• Must be computer literate and analytical.
• Enthusiastic and guest driven.
• Must be able to prioritize, organize and be self-efficient.
• Able to perform under pressure.