Field Service Engineer

Himatrix; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading industrial solutions provider in Dubai is seeking a technician to install and maintain machines, ensuring customer satisfaction through effective communication and problem-solving. Candidates should have a degree/diploma in Electronics, 2-3 years of experience in the UAE, and a valid UAE driving license. This role offers opportunities for professional development and exposure to cutting-edge technologies.

Qualifications

• UAE based – driving license required.
• 2 to 3 years of experience in UAE/Middle East.

Responsibilities

• Recognize customer problems and suggest solutions.
• Conduct technical repairs and maintenance of machines.
• Perform installations of new machines and provide training.

Skills

Customer problem recognition

Technical troubleshooting

Installation and training

Effective communication

Education

Degree/Diploma in Electronics/Electrical/Instrumentation

Job description

Responsibilities

• Recognize customer problems, suggest solutions that satisfy their requirements
• Conducts technical repairs, calibrations and maintenance of machines
• Perform installations of new machines, followed by customer training and support
• Carry out AMC and service on systems according to defined protocols
• Ensure breakdowns and troubleshooting have a 48-hour response time
• Communicate effectively with customers and reporting regarding scheduling, repair or maintenance needs, part requests
• Reporting and submission of all service jobs
• Ensures customer satisfaction and collecting customer feedback

Requirements

• UAE based – Driving license
• Having experience – 2 to 3 years at UAE / Middle East
• Qualification background – Degree / Diploma holder in field of Electronic / Electrical / Instrumentation

About the company

With our corporate headquarters at Dubai Airport Freezone and Application & Research Center at Dubai Industrial City, with regional sales and customer service center in Dubai, Abu Dhabi, Kuwait and Riyadh, Himatrix has a global vision of providing industrial and laboratory solutions including process automation and turnkey solutions. We are ISO9001 : 2015 certified and accredited for ISO17025 : 2017 in the field of calibration services. We represent global leaders in the industry, providing industrial automation, weighing, laboratory and analytical, product inspection, marking and coding, packaging, labelling and material handling solutions. We also provide accredited calibration services and manufacture self-adhesive labels.