F&B Service Expert (GLOW Restaurant) | Aloft Abu Dhabi

Aloft; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain is seeking Guest Service Experts to create memorable guest experiences through attentive service. Responsibilities include setting tables, interacting with guests, and maintaining a professional environment. The ideal candidate should have strong communication skills and the ability to follow company policies. This role requires physical stamina and a hands-on approach. Applicants should be prepared for a dynamic work environment in Abu Dhabi, United Arab Emirates.

Qualifications

• Ability to create a memorable guest experience.
• Strong communication skills.
• Ability to follow company policies and procedures.

Responsibilities

• Ensure guests enjoy their meal and overall experience.
• Set tables and communicate with the kitchen.
• Maintain a safe and professional work environment.

Job description

POSITION SUMMARY

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.