Executive Lounge Supervisor

Hilton Worldwide, Inc.; Yas Island; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company seeks an Executive Lounge Supervisor for its facility in Abu Dhabi. This role focuses on ensuring executive guest satisfaction and managing the Executive Lounge's performance. Ideal candidates will have supervisory experience in hospitality and a passion for exceptional service. Responsibilities include handling inquiries, managing team performance, and ensuring compliance with safety regulations. This position offers the chance to drive a high-quality guest experience at a prestigious hotel.

Qualifications

• Previous supervisory experience in hotel, leisure or retail sector.
• Calm, efficient, and organized.
• Passion for delivering exceptional levels of Guest service.

Responsibilities

• Manage the performance of the Executive Lounge in the hotel.
• Handle enquiries and complaints promptly and efficiently.
• Ensure Team complies with hotel security and health regulations.

Skills

Supervisory experience

Excellent communication skills

Organizational skills

Guest service orientation

Job description

Job Description

Executive Lounge Supervisor (HOT0C6JI)

Work Locations

Hilton Abu Dhabi Yas Island, Yas Island, Abu Dhabi 500200

An Executive Lounge Supervisor is responsible for the satisfaction of executive guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.

What will I be doing?

An Executive Lounge Supervisor is responsible for the satisfaction of executive guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. An Executive Lounge Manager‑Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Manage the performance of the Executive Lounge in the hotel
• Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
• Handle enquiries and complaints, promptly and efficiently
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrates a knowledge of external locations, attractions and landmarks in the vicinity
• Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
• Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation
• Executive tasks as instructed by the Executive Lounge Supervisor
• Serve your role and Team in an environmentally‑conscious manner

What are we looking for?

Executive Lounge Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in the hotel, leisure or retail sector
• Calm, efficient and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to listen and respond to demanding Guest needs

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in Executive Lounge Supervisor or Manager in a hotel environment
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office