English Retention - Regulated

RMG Talent; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A regulated Forex company in Dubai is seeking an experienced English Retention Agent. The role requires strong sales, negotiation skills, and excellent communication abilities. You'll engage existing clients and work within a professional, multicultural team. Competitive salary, high commissions, and bonuses are offered along with a full employment visa and health insurance.

Benefits

Competitive salary plus high commissions

Full employment visa and health insurance

Modern office environment

Long-term career growth

Qualifications

• Minimum 6 months – 2 years of retention experience.
• Strong sales record in regulated Forex companies.
• Fluent in English (spoken and written).

Responsibilities

• Engage and retain existing clients on the English-speaking desk.
• Maximize client loyalty and activity.
• Upsell trading services within the regulatory framework.
• Maintain accurate client records in CRM systems.

Skills

Sales skills

Client management

Negotiation skills

Forex knowledge

Communication

Tools

CRM systems (MT4/MT5/Zoo)

Job description

Job Title:

English Retention Agent – Regulated Forex Company | Dubai

Location:

Dubai, United Arab Emirates (On‑site, full‑time position – candidates must already be based in Dubai)

Company Overview:

Join a very large, well‑established regulated Forex company with offices worldwide and a strong presence across EMEA and LATAM. We are expanding our Dubai office and seeking an experienced English Retention Agent to join our growing team. This is a fantastic opportunity to work in a dynamic, international environment within a company known for its professionalism, compliance, and long‑term stability.

Responsibilities

• Engage and retain existing clients trading on the English‑speaking desk.
• Build and maintain strong client relationships to maximize activity and loyalty.
• Handle incoming requests, identify client needs, and provide tailored trading support.
• Contact inactive clients to re‑activate accounts and boost deposit volume.
• Upsell trading services, tools, and promotions within the regulatory framework.
• Meet and exceed monthly retention and revenue targets.
• Maintain accurate client records in CRM systems (MT4 / MT5 / Zoho).
• Stay up to date on market trends, economic news, and financial instruments.

Requirements

• Based in Dubai – this role is office‑based.
• Experience working on an English retention desk within a regulated Forex company.
• Minimum 6 months – 2 years of retention experience.
• Strong sales and negotiation skills with a proven record of achieving KPIs.
• Excellent communication and client management abilities.
• In‑depth knowledge of Forex / CFDs, MT4 / MT5 platforms, and retention processes.
• Fluent in English (spoken and written).

Benefits

• Competitive base salary plus high commissions and bonuses.
• Full employment visa and health insurance provided.
• Modern Dubai office with a professional and multicultural team.
• Long‑term career growth within a global Forex group.