Engineer Carrier Contact Center

Emirates Integrated Telecommunications Company; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading telecommunications company in the UAE is seeking a Submarine System Engineer to maintain and troubleshoot submarine network systems across multiple cable landing stations. The ideal candidate will hold a Bachelor's degree in Telecommunications Engineering and have at least 8 years of relevant experience. Key responsibilities include managing submarine equipment, analyzing cable faults, and overseeing international carrier project coordination. The role requires strong technical skills in transmission technologies and the ability to work under pressure.

Qualifications

• Minimum 8 years of experience working as ITMC and/or cable landing station engineer.
• Fluent in written and verbal English.

Responsibilities

• Maintaining and controlling all Submarine systems/networks for all cable landing stations end to end.
• Analyze and troubleshoot any subsea cable fault and coordinate repairs.
• Perform fibre patching for restoration/migration and transmission tests.

Skills

Excellent knowledge on subsea cable system and equipment’s

Deep understanding of transmission technologies (OTN, OSN, SDH –Optic, DWDM)

Hands‑on experience in using test equipment (E1 Tester, SDH Analyser, GE Tester, Power Meter, COTDR)

Very good command in using MS Office (Excel, Visio, Power point, Project)

Analytical, conceptual, initiative thinking

Ability to work under pressure

Education

Bachelor degree in Telecommunications Engineering or Electronics and Communications Engineering

Tools

E1 Tester

SDH Analyser

GE Tester

Power Meter

COTDR

Job description

• Locations Dubai International Academic City
• Business Unit edara

Job Description

Key Accountabilities

• Maintaining and Control all Submarine systems/networks through (EIG, SMW5, etc.) for all cable landing stations end to end.
• Perform the required daily Hands and Eyes activities (24*7) for all the Cable Landing Stations equipment’s (3 locations in UAE). This includes both Marine and Terrestrial International links for any fault or proactive measures including the PFE readings observation for any abnormality in subsea segment.
• Analyze and troubleshoot any subsea cable fault and coordinate to identify the subsea fault location including cable cuts and shunt faults in coordination with Cable ships during the subsea fault repair.
• Facilitate in both hardware and software upgrades for all submarine equipment’s (EIG, SMW5, etc..) installed in all cable landing stations.
• Coordinating with Installation, Testing & Commissioning for the Submarine Network or Subsea Network new expansion Projects through cable system providers (EIG, SMW5, etc.).
• Day-to-day incident and planned work handling related to international carrier services and lead the end-to-end testing with different teams till resolution.
• Track all International carrier planned work activities and provide the required technical assessment and maintain the calendar/tracker for all activities.
• Perform the required Submarine Repeater and Branching Units health check for all landing stations.
• Perform fibre patching for any restoration/migration, new provisioning, transmission tests and loop testing whenever required.
• Coordination with different teams for all new International Carrier projects including links capacity upgrade, equipment aggregation/new installations.

Qualifications:

• Bachelor degree in Telecommunications Engineering or Electronics and Communications Engineering or equivalent diploma in the same or related field of study.

Experience:

• Minimum 8 years of experience working as ITMC and/or cable landing station engineer.
• Deep understanding of Transmission technologies (OTN, OSN, SDH – Optic) and subsea cable systems/equipment’s.
• Good understanding of IP technologies.
• Fluent in written and verbal English.

Skills

• Excellent knowledge on subsea cable system and equipment’s (PFE, SLTE, SIE).
• Deep understanding of transmission technologies (OTN, OSN, SDH –Optic, DWDM)
• Hands‑on experience in using test equipment (E1 Tester, SDH Analyser, GE Tester, Power Meter, COTDR)
• Familiar with Huawei, Nokia, Ciena transmission, Tyco, Infinera and ASN equipment.
• Very good command in using MS Office (Excel, Visio, Power point, Project).
• Experience in using trouble‑ticketing systems
• Self‑motivated, team player and result‑oriented
• Flexibility, multitasking, process oriented and conflict resolution skills
• Analytical, conceptual, initiative thinking.
• Ability to work under pressure and to be able to handle network crises and emergencies.
• Ability to express oneself clearly and concisely, both orally and in writing.
• Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow‑through on each task assigned.

About Us

Who we are: A young UAE based company focused on finding talented people, helping them and our clients to grow

What we do: Delivering great customer experiences is at the heart of what we do. We do this by creating meaningful connections between brands and their customers, by providing the right people who seamlessly integrate into our clients’ organizations to deliver great experiences.

About the Team

About Emirates integrated Telecommunications Company PJSC

The Emirates Integrated Telecommunications Company PJSC was founded in 2005. We are the UAE’s second licensed telecommunications operator. We operate under two brands: du (launched in 2007) and Virgin Mobile the region’s first digital service (started operations in September 2017). We are listed on the Dubai Financial Market (DFM) and trade under the DU ticker (Bloomberg DU UH, Refinitiv DU.DU). Our core shareholders are government‑related entities (Emirates Investment Authority 50.12%, Emirates International Telecommunications 19.7%, Mamoura Diversified Global Holding PJSC 10.06%) and the remaining by public shareholders.