EMEA Payroll Coordinator

activpayroll Ltd; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A global payroll services provider in Dubai is seeking an EMEA Payroll Coordinator to manage customer payrolls and ensure timely delivery. The ideal candidate will have experience in customer service or finance administration. This role emphasizes attention to detail and effective communication, essential for delivering top-notch service across a varied client portfolio.

Qualifications

• Experience in a customer service or finance administration environment.
• Payroll or bookkeeping experience is advantageous.
• Self-motivated with a commitment to customer service.

Responsibilities

• Acting as the focal point for payroll clients, delivering customer service.
• Working with in-country payroll partners to ensure timely delivery.
• Preparing and updating payroll manuals and calendars.

Skills

Customer service experience

Attention to detail

MS Excel skills

Job description

Overview

EMEA Payroll Coordinator role within our global payroll operations. Acts as the interface between our global customers and in-country partners to ensure payrolls are delivered accurately and on time while providing a best-in-class customer experience. The team is global, with bases in the UK and UAE. This role will be part of our Dubai office.

Department Operations

Employment Type Permanent

Location Dubai, UAE

Workplace type Hybrid

Reporting To EMEA Payroll Delivery Manager

On a typical day, you'll be...

• Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
• Working closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately
• Hosting and chairing regular governance calls with customers to track progress, review performance and identify opportunities for improvement
• Preparing monthly governance reports by country
• Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
• Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
• Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels

Does this sound like you?

• Experience in a customer service / finance administration environment
• Payroll or bookkeeping experience would be advantageous
• Self-motivated with a passion for great service delivery
• A genuine commitment to delivering the highest standards of customer service
• An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
• Really good skills with databases, systems and software packages, especially Microsoft Excel
• An honest and authentic communication style, able to face into both positive and difficult conversations
• A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind