Elite Luxury Hotel Guest Service Agent

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company seeks a Guest Service Center Agent to be the first point of contact for guests. You will handle inquiries via phone and email, manage reservations, and ensure exceptional service by coordinating with various departments. The ideal candidate has at least one year of experience in luxury hospitality, excellent communication skills, and proficiency in property management systems. Join us in creating memorable experiences for our guests in the heart of Dubai Marina.

Benefits

Competitive salary

Impressive room discounts

Best training in the industry

Qualifications

• At least 1 year of experience in a similar role within luxury hospitality.
• Ability to remain calm and courteous under pressure.

Responsibilities

• Handle all incoming calls to the hotel efficiently and courteously.
• Manage guest inquiries, reservations, and service requests.
• Coordinate with various departments to fulfil guest requests.
• Record and follow up on all guest complaints and service issues.
• Provide accurate information about hotel services and local attractions.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Multitasking abilities

Professional phone etiquette

Interpersonal skills

Tools

Property management systems (e.g., Opera, Fidelio)

Job description

A luxury hospitality company seeks a Guest Service Center Agent to be the first point of contact for guests. You will handle inquiries via phone and email, manage reservations, and ensure exceptional service by coordinating with various departments. The ideal candidate has at least one year of experience in luxury hospitality, excellent communication skills, and proficiency in property management systems. Join us in creating memorable experiences for our guests in the heart of Dubai Marina.