Elite Front Services Dispatcher for Luxury Resort

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Incentives

Employee benefits package

Job summary

Wynn Al Marjan Island, Ras Al Khaimah, is seeking a Dispatcher – Front Services to join the resort’s Front Services team. The role logs guest service requests, coordinates luggage and bell staff, and ensures seamless arrivals and departures while maintaining Forbes Five Star standards.

Ideal candidates have at least five years of ultra-luxury resort dispatch experience, strong communication and multitasking abilities, and fluency in English.

Qualifications

• Minimum five years of ultra-luxury resort experience in a high-volume dispatch desk.
• Experience in hospitality operations or dispatch coordination preferred.
• Strong communication and multitasking skills; ability to work under pressure.

Responsibilities

• Receive and log guest service requests including luggage, transportation, and deliveries.
• Provide high-level Bell Attendant luggage support and coordinate luggage handling and room delivery.
• Dispatch bell attendants, doormen, and baggage handlers based on needs and priorities.
• Maintain real-time communication with front services team via radio or phone.
• Monitor team availability and task completion to ensure prompt service.
• Coordinate with front desk, concierge, valet, and housekeeping for seamless guest experiences.
• Track and record service times, guest feedback, and special requests.
• Assist in managing group movements, VIP arrivals, and high-volume periods.
• Ensure Forbes Five Star standards are delivered and dispatch logs are updated.
• Support front services leadership in planning and coordination.

Skills

Communication

Multitasking

Radio communication

Administrative tools

Shift-based work

Job description

Wynn Al Marjan Island, Ras Al Khaimah, is seeking a Dispatcher – Front Services to join the resort’s Front Services team. The role logs guest service requests, coordinates luggage and bell staff, and ensures seamless arrivals and departures while maintaining Forbes Five Star standards.

Ideal candidates have at least five years of ultra-luxury resort dispatch experience, strong communication and multitasking abilities, and fluency in English.