Dispatcher - Front Services

Wynn Al Marjan Island; Dubai; On-site; AED 223,000 - 357,000; Full time

Benefits offered by this job

Salary paid in Dirhams (AED)

Healthcare package

Life insurance

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island in the UAE seeks a Dispatcher – Front Services to join its luxury resort's Front Services team. This desk-based role coordinates luggage handling, guest movement, and high-priority service requests to ensure a seamless arrival and departure experience.

You will lead bell attendants and baggage handlers, maintain real-time radio communications, and collaborate with front desk, concierge, valet, and housekeeping to uphold Forbes Five Star standards.

Qualifications

• 5+ years of ultra-luxury resort dispatch experience.
• Hospitality operations or dispatch coordination experience preferred.
• Strong communication and multitasking skills.

Responsibilities

• Log guest service requests, including luggage, transportation, and deliveries.
• Dispatch bell attendants, doormen, and baggage handlers by priority.
• Maintain real-time communication with front services via radio or phone.
• Coordinate with front desk, concierge, valet and housekeeping for seamless guest experiences.
• Track service times, guest feedback and special requests.
• Ensure dispatch activities meet safety protocols and service standards.

Skills

Communication

Multitasking

Hospitality

Dispatch coordination

English fluency

Radio equipment

Tools

Radio equipment

Administrative tools

Job description

Job Description:

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Dispatcher – Front Services to join the resort’s Front Services team.

Responsibilities

• Receive and log guest service requests, including luggage assistance, transportation, and deliveries. Receive and log guest service requests, including luggage assistance, transportation, and deliveries.
• Provide high-level Bell Attendant luggage support by coordinating luggage collection, storage, retrieval, tagging, room delivery, group luggage movement, and guest follow-up to ensure a smooth arrival and departure experience.
• Dispatch bell attendants, doormen, and baggage handlers based on operational needs and guest priorities.
• Maintain real-time communication with front services team via radio or phone.
• Monitor team availability and task completion to ensure prompt service.
• Coordinate with front desk, concierge, valet, and housekeeping for seamless guest experiences.
• Track and record service times, guest feedback, and special requests.
• Assist in managing group movements, VIP arrivals, and high-volume periods.
• Ensure qualitative Forbes Five Star standards are delivered.
• Maintain the dispatch log and update shift reports for management review.
• Ensure all dispatch activities comply with safety protocols and service standards.
• Support the front services leadership team in operational planning and team coordination.

About You

• Minimum of five years of ultra-luxury experience in a large resort environment with a high-volume, busy dispatch desk.
• Previous experience in hospitality operations or dispatch coordination preferred.
• Strong communication and multitasking skills.
• Ability to work under pressure and manage multiple requests simultaneously.
• Familiarity with radio communication and basic administrative tools.
• Professional demeanor and guest-focused attitude.
• Fluency in English; additional languages are a plus.
• Shift-based schedule including weekends, holidays, and evenings.
• Desk-based role with frequent communication across departments and teams.

About Wynn Al Marjan Island’s Benefits

• We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE.
• In addition, we offer an excellent leave policy,
• a healthcare package
• and as well as life insurance,
• incentive programs,
• and other employee benefits .

Requirements: