Assistant Shift Manager - Front Services

Wynn Al Marjan Island; Dubai; On-site; AED 156,000 - 234,000; Full time

Benefits offered by this job

Healthcare package

Life insurance

Incentive programs

Job summary

Wynn Al Marjan Island in Ras Al Khaimah seeks an Assistant Shift Manager – Front Services to lead Bell & Door operations, guest arrivals, and VIP movements within a high‑volume luxury resort.

You will coach teams, ensure Forbes Five‑Star standards, and coordinate with Front Desk, Concierge, Valet, Transportation, and Security to maintain seamless guest experiences. Fluency in English is required.

Qualifications

• 5–7 years in luxury hotel bell services, door operations, or front services with supervisory experience.
• Experience leading diverse operational teams in high-visibility resort environments.
• Proficiency with Opera PMS and common office tools.
• Fluency in English; additional languages are advantageous.

Responsibilities

• Lead Bell, Door, and Valet team members during shifts to ensure luxury service.
• Oversee luggage handling, storage, retrieval, and related guest requests with discretion.
• Coordinate in real time with Front Desk, Concierge, Valet, Transportation and Security teams.
• Provide hands-on support during peak periods and events.
• Conduct shift briefings, handovers, and readiness checks before service periods.
• Maintain porte cochère and guest-facing spaces in pristine condition.

Skills

Leadership

Front services supervision

Operational leadership

Problem solving

Organizational skills

Communication

Opera PMS

MS Office

Tools

Opera

Luggage tracking

Dispatch platforms

Microsoft Office

Job description

Job Description:

Job Description

About Wynn Al Marjan Island: Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking an Assistant Shift Manager – Front Services to join the resort’s Front Services (Bell & Door) team.

Responsibilities

• Lead Bell, Door, Valet coordination, and guest arrival team members during assigned shifts, ensuring clear deployment, visible leadership presence, and consistent luxury service execution.
• Oversee timely, secure, and discreet handling of guest luggage, storage, retrieval, room delivery, transportation coordination, and valet-related guest requests.
• Monitor arrivals, departures, group movements, VIP activity, casino and resort guest flow, and peak traffic periods while coordinating in real time with Front Desk, Concierge, Valet, Transportation, and Security teams.
• Provide hands on operational support during peak arrivals, departures, group movements, VIP activity, special events, and casino or resort traffic surges.
• Coach, train, and guide team members on Wynn service behaviors, Forbes Five‑Star standards, arrival etiquette, luggage handling, guest recognition, safety procedures, and professional appearance.
• Conduct structured shift briefings, handovers, pre‑arrival reviews, and team readiness checks to ensure the operation is fully prepared before each service period.
• Maintain the appearance, cleanliness, organization, safety, and guest readiness of the porte cochère, entrance areas, bell desk, luggage storage, and related guest‑facing spaces.
• Resolve guest inquiries, delays, luggage concerns, transportation issues, and service recovery opportunities with professionalism, discretion, urgency, and appropriate managerial follow‑up.
• Ensure Forbes Five Star and Wynn service behaviors are consistently delivered, including warm acknowledgement, anticipatory assistance, escort etiquette, discreet service recovery, and polished farewell standards.
• Monitor and control operating supplies including luggage tags, claim checks, trolleys, umbrellas, guest amenities, storage equipment, and other Front Services tools required for daily operation.
• Escalate operational concerns, maintenance defects, guest feedback, service failures, staffing gaps, and safety matters promptly to the Manager – Front Services with recommended corrective action.
• Use operating systems and communication tools, including Opera, luggage tracking, valet coordination, and dispatch platforms where applicable, to support accurate shift execution and follow‑up.
• Support daily labor control by monitoring break coverage, rotation discipline, queue pressure, guest volume, and service demand across the assigned shift.
• Contribute to a culture of accountability, teamwork, grooming excellence, safety awareness, and calm professional leadership during demanding service periods.

About You

• Minimum 5–7 years of experience in luxury hotel bell services, door operations, guest arrival operations, or front services, including proven supervisory or shift leadership experience in a high‑volume resort environment.
• Proven ability to lead diverse operational teams with confidence, fairness, urgency, and a visible luxury service mindset.
• Strong organizational, problem‑solving, and decision‑making skills in fast‑paced, high‑visibility guest environments.
• Proficiency in property management systems, Microsoft Office, and operational communication tools used in luxury resort environments.
• Fluency in English is required; additional languages relevant to an international luxury resort environment are an advantage.
• Professional appearance, refined communication, cultural awareness, and a luxury guest‑focused attitude aligned with Wynn Al Marjan Island standards.
• Ability to complete effective shift briefings, handovers, pre‑arrival planning, team deployment, and readiness checks before each operating period.
• Ability to monitor luggage delivery timing, arrival queue flow, entrance readiness, VIP movement, guest wait times, and service recovery follow‑up during each shift.
• Working knowledge of Opera, luggage tracking, valet coordination, dispatch communication platforms, Microsoft Office, and related operating systems is preferred.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

Requirements: