EGM Operations Supervisor — Shift Leader (Night/Weekend)

Wynn Al Marjan Island; Dubai; On-site; AED 300,000 - 480,000; Full time

Benefits offered by this job

Salary in AED (Dirhams)

Leave policy

Healthcare

Incentive programs

Job summary

Wynn Al Marjan Island in the United Arab Emirates is seeking an Assistant Shift Manager to join the EGM Administration team. You will help supervise daily operations, monitor machine performance, and ensure compliance with gaming regulations while delivering high-service standards.

With at least five years in EGM operations and two in leadership, you will train staff, manage scheduling, resolve guest issues, and uphold security protocols as the casino complex opens in 2027.

Qualifications

• Minimum 5 years of experience in EGM operations with at least 2 years in a supervisory role.
• Strong knowledge of EGM mechanics and gaming regulations.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Operational management.

Responsibilities

• Assist in managing daily operations of the EGM department to ensure regulatory compliance.
• Monitor electronic gaming machine performance and escalate maintenance as needed.
• Support handling of jackpots, hand pays, and cash transactions per policy.
• Assist in scheduling EGM supervisors and floor attendants.
• Provide on-the-job training, coaching, and performance feedback.
• Assist in resolving guest complaints promptly and professionally.
• Promote a positive gaming experience and uphold service standards.
• Ensure compliance with gaming laws and internal controls.
• Maintain integrity of EGM assets and machine information.
• Monitor for suspicious activity and support security protocols.
• Prepare shift reports detailing operations and revenue.

Skills

EGM operations

Supervisory experience

Regulatory compliance

Leadership

Communication skills

EGM software

Tools

EGM software

Job description

Wynn Al Marjan Island in the United Arab Emirates is seeking an Assistant Shift Manager to join the EGM Administration team. You will help supervise daily operations, monitor machine performance, and ensure compliance with gaming regulations while delivering high-service standards.

With at least five years in EGM operations and two in leadership, you will train staff, manage scheduling, resolve guest issues, and uphold security protocols as the casino complex opens in 2027.