Assistant Shift Manager - EGM Operations

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 200,000 - 280,000; Full time

Job summary

Wynn Al Marjan Island is seeking an Assistant Shift Manager to join the EGM Administration team. The role focuses on running daily EGM operations, maintaining regulatory compliance, and coaching staff to deliver exceptional guest experiences.

Ideal candidates bring 5+ years in EGM operations with supervisory exposure, strong leadership, and a deep understanding of gaming systems and security protocols. This position requires flexible shifts and a commitment to high service standards.

Qualifications

• Minimum 5 years in EGM operations with at least 2 years in a supervisory or lead role.
• Strong knowledge of EGM mechanics and gaming regulations.
• Excellent leadership, communication, and problem-solving skills.

Responsibilities

• Assist in managing daily operations of the EGM department and ensure compliance with gaming regulations.
• Monitor electronic gaming machine performance and coordinate repairs with technicians.
• Support handling of jackpots, hand pays, and cash transactions per policy.
• Assist in scheduling and managing EGM supervisors and floor attendants.
• Provide on-the-job training, coaching, and performance feedback to staff.
• Address guest complaints promptly and professionally.
• Uphold high service standards and maintain integrity of EGM assets.

Skills

EGM operations

Supervisory experience

Leadership

Regulatory compliance

Problem solving

Tools

EGM systems

Job description

Job Description

About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is looking for a skilled Assistant Shift Manager to join our EGM Administration team.

Responsibilities

• Assist in managing the daily operations of the EGM department, ensuring smooth functionality and adherence to gaming regulations
• Monitor electronic gaming machine performance and elevate repair or maintenance needs to technicians
• Support proper handling of jackpots, hand pays, and cash transactions in accordance with company policies
• Assist in scheduling and managing EGM supervisors and floor attendants
• Provide on-the-job training, coaching, and performance feedback to team members
• Support the resolution of guest complaints or disputes promptly and professionally
• Promote a positive gaming experience and uphold high service standards
• Ensure compliance with all gaming laws, internal controls, and company policies
• Assist in maintaining the integrity of EGM assets, gaming machine equipment, and operational information
• Monitor for suspicious activity and support enforcement of security protocols
• Assist in preparing shift reports detailing operational activities, machine performance, and revenue

About You

• Minimum 5 years of experience in EGM operations, with at least 2 years in a supervisory or lead role
• Strong knowledge of EGM mechanics and gaming regulations
• Excellent leadership, communication, and problem-solving skills
• Ability to work flexible shifts, including nights, weekends, and holidays
• Operational Management
• Regulatory Compliance
• Technical Knowledge of EGM Systems

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.