Attendant - EGM Operations

Wynn Al Marjan Island; Dubai; On-site; AED 8,000 - 15,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Other employee benefits

Job summary

Wynn Al Marjan Island in the UAE is seeking Attendants to join the EGM Operations team. You will deliver exceptional guest service to high-value clients, assist with payouts, monitor EGM performance, and ensure compliance with internal policies and gaming regulations.

Candidates should hold a high school diploma, have 2+ years in EGM or luxury hospitality, and excel in English with discretion for premium guests. Flexible evenings, weekends, and holidays are required.

Qualifications

• Requires high school diploma or equivalent.
• At least 2 years' experience in EGM operations or luxury hospitality.
• Strong communication, interpersonal, and conflict resolution skills; discretion with high-value guests.

Responsibilities

• Deliver exceptional guest service to premium guests in the EGM area.
• Assist with jackpot payouts, hand pays, and account inquiries.
• Monitor EGM machine performance and report malfunctions promptly.
• Ensure compliance with company policies and gaming regulations.
• Maintain a clean, secure environment for premium guests.
• Support promotional activities and events in the EGM area.
• Collaborate with EGM Technicians and Supervisors for smooth operations.
• Respond to guest requests and resolve issues promptly and courteously.

Skills

Communication

Interpersonal skills

Conflict resolution

English proficiency

EGM systems familiarity

Education

High school diploma

Tools

Gaming management systems

Job description

Job Description

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About Wynn Al Marjan Island

Wynn Al Marjan Island is currently seeking Attendants to join the EGM Operations team.

Responsibilities

• Deliver exceptional guest service tailored to high-value clientele in the EGM area
• Assist with jackpot payouts, hand pays, and account inquiries with discretion and professionalism
• Monitor EGM machine performance and report malfunctions or irregularities promptly
• Ensure compliance with Wynn Al Marjan Island and General Commercial Gaming Regulatory Authority (GCGRA) policies and procedures
• Maintain a clean, secure, and welcoming environment for premium guests
• Support promotional activities and special events within the EGM area
• Collaborate with EGM Technicians and Supervisors to ensure smooth operations
• Respond to guest requests and resolve issues promptly and courteously

About You

• High school diploma or equivalent required
• Minimum of 2 years’ experience in EGM operations or luxury hospitality environments
• Strong understanding of EGM machine functionality and payout procedures
• Excellent communication, interpersonal, and conflict resolution skills
• Ability to maintain discretion and professionalism with high-value guests
• Proficiency in spoken English; additional languages are an advantage
• Flexible availability including evenings, weekends, and holidays
• Familiarity with gaming management systems and reporting tools is preferred

About Wynn Al Marjan Island’s Benefits

• We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE.
• In addition, we offer an excellent leave policy,
• a healthcare package and as well as incentive programs,
• and other employee benefits.