Supervisor - EGM Operations

Wynn Al Marjan Island; Dubai; On-site; AED 167,000 - 246,000; Full time

Benefits offered by this job

Healthcare package

Incentive programs

Leave policy

Job summary

Wynn Al Marjan Island is seeking a Supervisor to join the EGM Operations team in the UAE. The role oversees the EGM floor, ensures premium guest service, and directs attendants to maintain high standards of payout accuracy and compliance.

The ideal candidate has 3–5 years in EGM operations, with 1–2 years in a leadership role, strong English communication, and familiarity with gaming systems. On-site work with a focus on guest experience and compliance.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years in leadership/supervisory role is desirable.
• Strong understanding of EGM functionality and payout procedures.
• Excellent communication and guest service skills.
• Proficiency in English; additional languages are a plus.

Responsibilities

• Lead and support EGM Attendants to deliver exceptional service to premium guests.
• Oversee jackpot payouts, hand pays, verifications, and sensitive transactions with accuracy.
• Monitor EGM machine performance and coordinate with technical teams for issues.
• Ensure adherence to internal controls and policies across the EGM floor.
• Manage guest escalations with professionalism and discretion.
• Maintain presentation, cleanliness, and readiness of the EGM environment.
• Support promotions, events, and EGM-related programs.
• Prepare and review shift reports, incident logs, and performance summaries.
• Contribute to training and development of staff.
• Collaborate with Surveillance, Security, and Technical Services for safe operations.

Skills

Leadership

Guest relations

Communication

Conflict resolution

English proficiency

Education

High school diploma

Hospitality/business education preferred

Tools

Gaming management systems

Reporting tools

Job description

Job Description:

About Wynn Al Marjan Island

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Supervisor to join the resort’s EGM Operations team.

Responsibilities

• Lead and support EGM Attendants to ensure consistent delivery of exceptional service for premium guests
• Oversee jackpot payouts, hand pays, account verifications, and sensitive transactions to ensure accuracy and proper documentation
• Monitor EGM machine performance, coordinate with technical teams, and initiate timely resolutions for malfunctions or irregularities
• Ensure adherence to internal controls, operational policies, and GCGRA requirements across the EGM floor
• Manage guest escalations with professionalism, discretion, and sound judgment
• Oversee the presentation, cleanliness, and readiness of the EGM environment to maintain a high-quality guest experience
• Support and supervise promotional activities, special events, and EGM-related programs
• Prepare and review shift reports, incident logs, and performance summaries
• Contribute to training, coaching, and ongoing development of EGM Attendants
• Collaborate with Surveillance, Security, and Technical Services to ensure safe, compliant, and well‑coordinated operations

About You

• High school diploma or equivalent required; additional education in hospitality or business is preferred
• Minimum 3–5 years of experience in EGM operations, with at least 1–2 years in a leadership or supervisory role
• Strong understanding of EGM functionality, payout procedures, and operational controls
• Excellent communication, leadership, and conflict‑resolution skills
• Proven ability to manage high‑value guests with discretion, professionalism, and service excellence
• Proficiency in spoken English; additional languages are an advantage
• Familiarity with gaming management systems and reporting tools
• Flexible availability, including evenings, weekends, and holidays
• Must be able to obtain and maintain a valid gaming license

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as i ncentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.