Assistant Shift Manager - EGM Operations

Wynn Al Marjan Island; Dubai; On-site; AED 300,000 - 480,000; Full time

Benefits offered by this job

Salary in AED (Dirhams)

Leave policy

Healthcare

Incentive programs

Job summary

Wynn Al Marjan Island in the United Arab Emirates is seeking an Assistant Shift Manager to join the EGM Administration team. You will help supervise daily operations, monitor machine performance, and ensure compliance with gaming regulations while delivering high-service standards.

With at least five years in EGM operations and two in leadership, you will train staff, manage scheduling, resolve guest issues, and uphold security protocols as the casino complex opens in 2027.

Qualifications

• Minimum 5 years of experience in EGM operations with at least 2 years in a supervisory role.
• Strong knowledge of EGM mechanics and gaming regulations.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Operational management.

Responsibilities

• Assist in managing daily operations of the EGM department to ensure regulatory compliance.
• Monitor electronic gaming machine performance and escalate maintenance as needed.
• Support handling of jackpots, hand pays, and cash transactions per policy.
• Assist in scheduling EGM supervisors and floor attendants.
• Provide on-the-job training, coaching, and performance feedback.
• Assist in resolving guest complaints promptly and professionally.
• Promote a positive gaming experience and uphold service standards.
• Ensure compliance with gaming laws and internal controls.
• Maintain integrity of EGM assets and machine information.
• Monitor for suspicious activity and support security protocols.
• Prepare shift reports detailing operations and revenue.

Skills

EGM operations

Supervisory experience

Regulatory compliance

Leadership

Communication skills

EGM software

Tools

EGM software

Job description

Job Description:

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is looking for a skilled Assistant Shift Manager to join our EGM Administration team.

Responsibilities

The primary duties and responsibilities of this role are:

• Assist in managing the daily operations of the EGM department, ensuring smooth functionality and adherence to gaming regulations
• Monitor electronic gaming machine performance and escalate repair or maintenance needs to technicians
• Support proper handling of jackpots, hand pays, and cash transactions in accordance with company policies
• Assist in scheduling and managing EGM supervisors and floor attendants
• Provide on-the-job training, coaching, and performance feedback to team members
• Support the resolution of guest complaints or disputes promptly and professionally
• Promote a positive gaming experience and uphold high service standards
• Ensure compliance with all gaming laws, internal controls, and company policies
• Assist in maintaining the integrity of EGM assets, gaming machine equipment, and operational information
• Monitor for suspicious activity and support enforcement of security protocols
• Assist in preparing shift reports detailing operational activities, machine performance, and revenue

About You

• Minimum 5 years of experience in EGM operations, with at least 2 years in a supervisory or lead role
• Strong knowledge of EGM mechanics and gaming regulations
• Excellent leadership, communication, and problem-solving skills
• Ability to work flexible shifts, including nights, weekends, and holidays
• Operational Management
• Regulatory Compliance
• Technical Knowledge of EGM Systems

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.