Education Admissions Call Specialist

Info Resume Edge; Dubai; Hybrid; AED 50,000 - 70,000; Full time

Job summary

A leading education organization in Dubai seeks customer-oriented individuals to join their call center team. This role focuses on handling inbound and outbound calls, assisting families with admissions inquiries, and ensuring parent satisfaction. Candidates should possess a Bachelor's degree and excellent English communication skills. The position offers an opportunity to develop active listening and problem-solving abilities while providing vital information to parents. Flexibility for shift work is required.

Qualifications

• Bachelor's degree is a must.
• Prior customer service or call center experience is an advantage but not mandatory.
• Ability to remain calm under pressure and handle difficult parents.

Responsibilities

• Answer inbound calls from families promptly and professionally.
• Make outbound calls to new leads and existing parents.
• Handle parent inquiries, complaints, and requests with accuracy.

Skills

Excellent English communication skills

Active listening

Problem-solving abilities

Calm under pressure

Education

Bachelor's degree

Tools

MS Office

CRM tools

Job description

A leading education organization in Dubai seeks customer-oriented individuals to join their call center team. This role focuses on handling inbound and outbound calls, assisting families with admissions inquiries, and ensuring parent satisfaction. Candidates should possess a Bachelor's degree and excellent English communication skills. The position offers an opportunity to develop active listening and problem-solving abilities while providing vital information to parents. Flexibility for shift work is required.