Duty Manager - VIP Guest Experience Leader

Hilton; Dubai; On-site; AED 146,000 - 221,000; Full time

Job summary

A leading hotel chain in Dubai is looking for a Duty Manager to ensure exceptional guest experiences. You will manage the lobby, resolve guest complaints, and provide assistance, especially to VIP guests. The ideal candidate has supervisory experience in the hotel sector, strong leadership, and communication skills, along with knowledge of Health and Safety procedures. A degree in Hotel Management is advantageous. Join a prestigious team and help create memorable experiences for guests.

Qualifications

• Previous supervisory experience in Front Office within the hotel or leisure sector.
• Good knowledge of Health and Safety and security procedures.
• Calm, efficient, and the ability to work well under pressure.

Responsibilities

• Occupy the hotel lobby and public areas during busy times.
• Manage and resolve Guest complaints promptly.
• Meet and greet VIP Guests and major corporate clients.

Skills

Supervisory experience in Front Office

Knowledge of Health and Safety procedures

Ability to work under pressure

Leadership skills

Exceptional communication skills

Commercial acumen

Budget management

Education

Degree or diploma in Hotel Management

Job description

A leading hotel chain in Dubai is looking for a Duty Manager to ensure exceptional guest experiences. You will manage the lobby, resolve guest complaints, and provide assistance, especially to VIP guests. The ideal candidate has supervisory experience in the hotel sector, strong leadership, and communication skills, along with knowledge of Health and Safety procedures. A degree in Hotel Management is advantageous. Join a prestigious team and help create memorable experiences for guests.