Dubai Service Advisor - Aftersales & Customer Care

AlFuttaim; Dubai; On-site; AED 72,000 - 108,000; Full time

Job summary

AlFuttaim in Dubai is seeking a Service Advisor for Hangcha Aftersales to facilitate customer interactions through the complete service journey from inquiry to handover. This role is ideal for a customer-focused professional with experience in automotive service, strong communication skills, and technical knowledge.

The successful candidate will manage customer relations, coordinate with workshop teams, and support service revenue targets while maintaining high customer satisfaction.

Qualifications

• 3-5 years of experience in the automotive industry, preferably in a Service Advisor role.
• Good technical understanding of automotive service and workshop operations.
• Excellent communication skills in English; basic Arabic is a plus.

Responsibilities

• Serve as the main point of contact for customers throughout the service journey.
• Provide customers with timely updates on service status and repair progress.
• Identify upselling opportunities and support service revenue targets.

Skills

Customer relationship management

Technical customer service

Workshop coordination

Automotive aftersales

Upselling

Education

Diploma or Bachelor's degree in Automobile Engineering or Mechanical Engineering

Tools

MS Office

SAP

Job description

AlFuttaim in Dubai is seeking a Service Advisor for Hangcha Aftersales to facilitate customer interactions through the complete service journey from inquiry to handover. This role is ideal for a customer-focused professional with experience in automotive service, strong communication skills, and technical knowledge.

The successful candidate will manage customer relations, coordinate with workshop teams, and support service revenue targets while maintaining high customer satisfaction.