Service Advisor - Hangcha Aftersales

AlFuttaim; Dubai; On-site; AED 72,000 - 108,000; Full time

Job summary

AlFuttaim in Dubai is seeking a Service Advisor for Hangcha Aftersales to facilitate customer interactions through the complete service journey from inquiry to handover. This role is ideal for a customer-focused professional with experience in automotive service, strong communication skills, and technical knowledge.

The successful candidate will manage customer relations, coordinate with workshop teams, and support service revenue targets while maintaining high customer satisfaction.

Qualifications

• 3-5 years of experience in the automotive industry, preferably in a Service Advisor role.
• Good technical understanding of automotive service and workshop operations.
• Excellent communication skills in English; basic Arabic is a plus.

Responsibilities

• Serve as the main point of contact for customers throughout the service journey.
• Provide customers with timely updates on service status and repair progress.
• Identify upselling opportunities and support service revenue targets.

Skills

Customer relationship management

Technical customer service

Workshop coordination

Automotive aftersales

Upselling

Education

Diploma or Bachelor's degree in Automobile Engineering or Mechanical Engineering

Tools

MS Office

SAP

Job description

Job Snapshot

• Role: Service Advisor - Hangcha Aftersales
• Location: Dubai, United Arab Emirates
• Industry: Automotive
• Function: Technical Customer Service
• Experience: 3-5 years of automotive service experience
• Job Type: Full-time

Position Overview

Service Advisor - Hangcha Aftersales in Dubai, United Arab Emirates is an Automotive hiring opportunity for a customer-focused professional with strong technical service knowledge, workshop coordination ability, and experience managing the complete aftersales customer journey. This role supports the Hangcha Aftersales team by acting as the main link between customers, service supervisors, and workshop technicians, ensuring every service request is handled with accuracy, clear communication, and a strong focus on customer satisfaction. The position is suited for a Service Advisor who can combine customer care, technical understanding, revenue awareness, and operational discipline. The successful candidate will manage customer interactions from vehicle or equipment reception through job completion and handover, while also supporting service revenue through professional consultation, upselling, and effective follow-up.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Automotive
• Function: Technical Customer Service
• Salary: 6000-9000 (Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Role Context

The Service Advisor - Hangcha Aftersales plays a central role in delivering a smooth and reliable service experience for customers using Hangcha equipment and automotive-related aftersales solutions. The role helps protect customer loyalty by ensuring service needs are understood correctly, workshop jobs are allocated properly, timelines are communicated clearly, and completed work is explained with confidence at handover. This position also contributes to commercial performance by identifying suitable service opportunities, managing discounts responsibly, and supporting revenue targets without compromising customer trust. In a fast-paced aftersales environment, the Service Advisor must balance customer expectations, workshop capacity, technical accuracy, documentation, and internal process compliance.

Key Responsibilities

• Serve as the main point of contact for customers throughout the full service journey, from initial enquiry to final handover.
• Welcome customers professionally, understand their service requirements, and record accurate details for workshop action.
• Build strong customer relationships that support retention, repeat business, and long-term brand loyalty.
• Coordinate closely with service supervisors, technicians, and workshop teams to ensure jobs are assigned and progressed efficiently.
• Provide customers with timely updates on service status, repair progress, estimated completion times, and any additional work required.
• Support a fix-right-first-time approach by ensuring technical concerns are clearly communicated to workshop teams.
• Explain completed work, service recommendations, costs, warranty details, and value-added services in a clear and customer-friendly manner.
• Identify appropriate upselling opportunities for maintenance, repairs, parts, inspections, and related services.
• Support service revenue targets through effective consultation, quotation follow-up, and responsible discount control.
• Handle customer complaints quickly and professionally, working toward practical solutions that protect customer satisfaction.
• Maintain accurate job cards, customer records, service documentation, approvals, invoices, and handover details.
• Follow company SOPs, internal policies, safety standards, warranty procedures, and aftersales process requirements.
• Use MS Office, SAP, and internal systems to update service records, monitor job progress, and support reporting needs.
• Manage multiple customer cases and workshop priorities while maintaining calm, organized, and professional communication.
• Escalate technical, operational, or customer-related issues to the appropriate supervisor when required.

Ideal Profile

• Diploma or Bachelor's degree in Automobile Engineering, Mechanical Engineering, or a related technical field.
• 3-5 years of experience in the automotive industry, preferably in a Service Advisor or aftersales customer service role.
• Good technical understanding of automotive service, repair procedures, workshop operations, and job card handling.
• Experience working with commercial vehicles, industrial equipment, forklifts, or material handling equipment will be an advantage.
• Strong customer service mindset with the ability to explain technical matters in simple and confident language.
• Excellent communication skills in English; basic Arabic communication is an advantage.
• Good coordination skills with the ability to work between customers, technicians, service supervisors, and internal teams.
• Commercial awareness with the ability to support upselling, service revenue, and customer retention.
• Ability to handle complaints, pressure, delays, and multiple priorities with professionalism.
• Working knowledge of MS Office is required; SAP experience is preferred.
• Strong attention to detail for documentation, service records, quotations, approvals, and handover communication.
• Positive attitude, reliable follow-up habits, and commitment to delivering a high-quality aftersales experience.

Skills Set

• Automotive aftersales
• Service advisory
• Technical customer service
• Customer relationship management
• Workshop coordination
• Vehicle service process
• Equipment service support
• Hangcha aftersales
• Job card preparation
• Service consultation
• Customer complaint handling
• Service revenue growth
• Upselling
• Discount management
• Technical communication
• Repair explanation
• Customer handover
• Service documentation
• SOP compliance
• MS Office
• SAP
• Warranty coordination
• Service follow-up
• Customer retention
• Workshop scheduling

Why Join Us

This role gives the Service Advisor - Hangcha Aftersales the opportunity to work within a respected Automotive business in Dubai, United Arab Emirates, supporting customers in a service environment where reliability, response time, and clear communication are highly valued. The position offers exposure to workshop operations, customer relationship management, service revenue planning, and technical aftersales coordination. It is a strong opportunity for a service professional who wants to grow with a stable regional group, develop deeper aftersales expertise, and work with a team focused on customer satisfaction, operational efficiency, and brand trust. The role is well suited for someone who enjoys daily customer interaction, technical problem solving, and contributing directly to business performance.

About the Company

Al-Futtaim Group is a diversified business group headquartered in Dubai, United Arab Emirates, with major operations across automotive, financial services, real estate, retail, and healthcare. Through Al-Futtaim Automotive and its specialized business divisions, the group represents respected global brands and delivers mobility, commercial vehicle, industrial equipment, aftersales, leasing, manufacturing, and customer support solutions across the region. The company continues to invest in service quality, customer experience, and career development for professionals who want to grow in the Automotive sector.