Automotive Service Advisor - Aftersales & Premium Service

AlFuttaim; Dubai; On-site; AED 78,120 - 111,600; Full time

Benefits offered by this job

Career development opportunities

Collaborative working environment

Job summary

AlFuttaim is seeking an Automotive Service Advisor to provide premium customer service and manage vehicle servicing in Dubai. The ideal candidate will have experience in an automotive dealership, strong communication skills, and a solid understanding of vehicle maintenance.

This role involves building customer relationships, coordinating service appointments, and ensuring high satisfaction levels while upselling services. Candidates should hold a relevant degree and possess teamwork abilities to deliver exceptional service quality.

Qualifications

• Three to five years of experience as a Service Advisor within an automotive dealership environment.
• Strong understanding of automotive servicing processes and vehicle maintenance requirements.
• Excellent customer service and relationship management skills.

Responsibilities

• Welcome customers and build strong relationships that support customer retention.
• Provide professional advice regarding vehicle maintenance, repairs, and service recommendations.
• Coordinate service appointments and ensure efficient processing through the workshop.

Skills

Customer service skills

Communication skills in English

Teamwork skills

Education

Diploma or Bachelor's degree in Automobile Engineering

Tools

Dealership management systems

SAP

Microsoft Office

Job description

AlFuttaim is seeking an Automotive Service Advisor to provide premium customer service and manage vehicle servicing in Dubai. The ideal candidate will have experience in an automotive dealership, strong communication skills, and a solid understanding of vehicle maintenance.

This role involves building customer relationships, coordinating service appointments, and ensuring high satisfaction levels while upselling services. Candidates should hold a relevant degree and possess teamwork abilities to deliver exceptional service quality.