Automotive Aftersales Service Advisor: Drive Customer Success

Al Ghurair; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Al Ghurair Mobility is seeking a Service Advisor - Automotive Aftersales in Dubai, UAE. You will manage the complete vehicle service journey from reception through repair coordination to final delivery, balancing customer expectations with workshop efficiency.

The role requires extensive aftersales knowledge, strong communication, and a focus on revenue generation and CSI targets. Join a team delivering high-quality customer experience in a dynamic automotive environment.

Qualifications

• Experience in automotive aftersales and dealership service environments.
• Ability to manage repair orders and coordinate workshop activities.
• Strong communication with customers and internal teams.

Responsibilities

• Welcome customers and establish service requirements.
• Record concerns and prepare repair orders before workshop processing.
• Review vehicle history and identify maintenance needs.
• Explain repairs, costs, and timelines clearly.
• Obtain customer authorization before additional work.
• Coordinate repair orders with workshop teams and parts.
• Monitor progress and update customers on status.
• Ensure quality checks before vehicle handover.
• Follow up to support satisfaction and retention.

Skills

Automotive aftersales

Service advising

Customer Support-Client Care

Vehicle service reception

Repair order preparation

Job description

Al Ghurair Mobility is seeking a Service Advisor - Automotive Aftersales in Dubai, UAE. You will manage the complete vehicle service journey from reception through repair coordination to final delivery, balancing customer expectations with workshop efficiency.

The role requires extensive aftersales knowledge, strong communication, and a focus on revenue generation and CSI targets. Join a team delivering high-quality customer experience in a dynamic automotive environment.