Dubai Automotive Aftersales Service Advisor

AlFuttaim; Dubai; On-site; AED 111,600 - 145,080; Full time

Benefits offered by this job

Opportunity to work with leading automotive brands

Career growth within a well-established automotive organization

Competitive compensation aligned with industry standards

Job summary

AlFuttaim is seeking a Service Advisor for their automotive aftersales operations in Dubai. The role involves acting as the key link between customers and workshop teams, ensuring efficient service delivery and customer satisfaction.

Ideal candidates will have a diploma or degree in relevant engineering fields, with a minimum of 3 years’ experience in a dealership setting. This position offers competitive compensation and opportunities for career growth.

Qualifications

• Minimum 3 years of experience as a Service Advisor in an authorized dealership.
• Strong knowledge of automotive service processes and workshop operations.
• Understanding of diesel engines, electrical systems, and spare parts management.

Responsibilities

• Act as the main point of contact between customers and workshop teams.
• Prepare service quotations and obtain customer approvals before initiating work.
• Coordinate with technicians to ensure accurate execution of service jobs.

Skills

Customer service and aftersales coordination

Service estimation and job management

Automotive technical knowledge

CRM and ERP systems

Upselling and service contract management

Communication and relationship building

Education

Diploma or Bachelor's degree in Automobile, Mechanical, Electrical, or Marine Engineering

Tools

SAP

ARIBA

CRM systems

Job description

AlFuttaim is seeking a Service Advisor for their automotive aftersales operations in Dubai. The role involves acting as the key link between customers and workshop teams, ensuring efficient service delivery and customer satisfaction.

Ideal candidates will have a diploma or degree in relevant engineering fields, with a minimum of 3 years’ experience in a dealership setting. This position offers competitive compensation and opportunities for career growth.