Automotive Service Advisor — Customer Experience Lead

AlFuttaim; Dubai; On-site; AED 66,960 - 100,440; Full time

Job summary

AlFuttaim is looking for a Service Advisor in Dubai to provide high-quality service and support to customers through their vehicle service journey. The ideal candidate will have 3 to 5 years of experience in automotive service processes and a deep understanding of customer relationship management.

Responsibilities include guiding customers through the vehicle service process, coordinating with workshop teams, and ensuring high levels of customer satisfaction. Candidates should hold a relevant technical degree and possess strong problem-solving and communication skills.

Qualifications

• 3 to 5 years of experience in automotive service processes.
• Experience in customer-facing aftersales role in a dealership.
• Strong technical understanding of passenger vehicles.

Responsibilities

• Welcome customers professionally and guide them through service.
• Record customer concerns and repair requests accurately.
• Coordinate with workshop teams for repair actions.

Skills

Automotive service advisory

Customer service

Workshop coordination

Repair explanation

Service upselling

Education

Diploma or bachelor degree in Automobile or Mechanical Engineering

Tools

Microsoft Office

Dealer management systems

Job description

AlFuttaim is looking for a Service Advisor in Dubai to provide high-quality service and support to customers through their vehicle service journey. The ideal candidate will have 3 to 5 years of experience in automotive service processes and a deep understanding of customer relationship management.

Responsibilities include guiding customers through the vehicle service process, coordinating with workshop teams, and ensuring high levels of customer satisfaction. Candidates should hold a relevant technical degree and possess strong problem-solving and communication skills.