Dubai IT Support Analyst — Legal Tech & Service Desk

MENA Recruit Pty; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment agency is looking for an IT Support Analyst to be based in Dubai. The position requires a focus on excellent customer service and experience in supporting a large international customer base, ideally within a legal practice. Responsibilities include providing comprehensive IT support, troubleshooting, and logging tickets in ITSM software. Candidates should have a solid knowledge of MS Windows, Office, and Document Management Systems. Applications are welcomed with CV and covering letter.

Qualifications

• Experience working on a busy Service Desk supporting international customers.
• Sound knowledge of MS Windows and Office, particularly Outlook and Word.
• Good understanding of PC hardware and software setup.

Responsibilities

• Provide all aspects of IT support.
• Take ownership of IT issues through to resolution.
• Support telephone systems.

Skills

Customer service

Service Desk support

MS Windows support

MS Office (Outlook, Word)

PC Hardware and software setup

Active Directory

Troubleshooting telephone systems

Tools

ITSM call logging software

Document Management Systems (iManage)

SCCM

InterAction Intapp

Job description

A leading recruitment agency is looking for an IT Support Analyst to be based in Dubai. The position requires a focus on excellent customer service and experience in supporting a large international customer base, ideally within a legal practice. Responsibilities include providing comprehensive IT support, troubleshooting, and logging tickets in ITSM software. Candidates should have a solid knowledge of MS Windows, Office, and Document Management Systems. Applications are welcomed with CV and covering letter.