Dubai Customer Relationship Officer – Floater

Abu Dhabi Islamic Bank; Abu Dhabi; Sur place; AED 201 000 - 357 000; Plein temps

Avantages offerts par ce poste

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Résumé du poste

Abu Dhabi Islamic Bank is seeking a Customer Relationship Officer - Floater in Dubai. The role focuses on delivering quality service, managing deposit and finance accounts, and promoting ADIB products.

Responsibilities include handling deposit and finance inquiries, ensuring proper documentation and KYC compliance, and supervising staff while driving sales and process improvements. A strong knowledge of banking regulations and customer service is essential.

Qualifications

• Broad knowledge of ADIB’s Retail Banking financial products & services.
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.
• Good knowledge of UAE banking practices, regulations & risks.
• Knowledge of Central Bank UAE regulations.
• Awareness of local market competitors.

Responsabilités

• Deposit account documentation: handle inquiries related to deposit accounts.
• Finance account documentation: handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
• Sales-Management of service delivery: sell and cross sell ADIB’s products and promote ADIB’s image.
• Staff Management and coordination: management of subordinates, plan their training and appraisal.
• Perform other task specified by Management.

Connaissances

Retail banking knowledge

Customer service

Sales skills

MIS skills

Computer skills

Training skills

Policy & procedure knowledge

Description du poste

Abu Dhabi Islamic Bank is seeking a Customer Relationship Officer - Floater in Dubai. The role focuses on delivering quality service, managing deposit and finance accounts, and promoting ADIB products.

Responsibilities include handling deposit and finance inquiries, ensuring proper documentation and KYC compliance, and supervising staff while driving sales and process improvements. A strong knowledge of banking regulations and customer service is essential.