Customer Relationship Officer - Floater

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank is seeking a Customer Relationship Officer - Floater in Dubai to ensure quality service, promote ADIB products, and maintain operational controls. The role encompasses handling deposit and finance product inquiries, maintaining customer files, and ensuring KYC compliance.

Expect to manage service delivery, supervise subordinates, and participate in continuous improvement. 2+ years in banking customer relations, strong sales, training, and regulatory knowledge are

Qualifications

• Minimum 2 years of experience in a Customer Relations or similar role in banking.
• Broad knowledge of ADIB’s Retail Banking products and services.
• Thorough knowledge of ADIB’s Retail Credit and Operational Policies and Procedures.
• Good knowledge of UAE banking practices, regulations and risks.
• Strong training and sales skills.
• Excellent communication and MIS data handling abilities.

Responsibilities

• Manage deposits and related documentation in line with KYC and CB instructions.
• Handle inquiries on finance products and cards; maintain customer files.
• Sell and cross-sell ADIB products while promoting the bank’s image.
• Lead and train subordinates; coordinate staff development.
• Ensure compliance with policies and procedures in daily operations.

Skills

Customer service

Banking knowledge

Sales skills

Training skills

MIS skills

Computer skills

Regulatory awareness

Tools

CRM software

Job description

Job Description:

Role: Customer Relationship Officer - Floater

Location: Dubai

Role Purpose:

• Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency

Deposit account documentation:

• Handle inquiries related to deposit accounts.
• Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

Finance account documentation:

• Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.

Sales-Management of service delivery:

• Sell and cross sell ADIB’s products and promote ADIB’s image.

Staff Management and coordination:

• Management of subordinates, plan their training and appraisal.

Perform other task specified by Management.

Results Required:

• Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
• Continuous Improvement – Assist CRM to Recommend workflow changes leading to process improvements to the branch manager at least once a year
• Internal Audit & ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
• Compliance of policies & procedures – Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills

Previous experience:

• Minimum 2 years’ experience as a Customer Relations or similar roles in a Banking environment.