Customer Relationship Officer - Floater

Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 201,000 - 357,000; Full time

Benefits offered by this job

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Job summary

Abu Dhabi Islamic Bank is seeking a Customer Relationship Officer - Floater in Dubai. The role focuses on delivering quality service, managing deposit and finance accounts, and promoting ADIB products.

Responsibilities include handling deposit and finance inquiries, ensuring proper documentation and KYC compliance, and supervising staff while driving sales and process improvements. A strong knowledge of banking regulations and customer service is essential.

Qualifications

• Broad knowledge of ADIB’s Retail Banking financial products & services.
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.
• Good knowledge of UAE banking practices, regulations & risks.
• Knowledge of Central Bank UAE regulations.
• Awareness of local market competitors.

Responsibilities

• Deposit account documentation: handle inquiries related to deposit accounts.
• Finance account documentation: handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
• Sales-Management of service delivery: sell and cross sell ADIB’s products and promote ADIB’s image.
• Staff Management and coordination: management of subordinates, plan their training and appraisal.
• Perform other task specified by Management.

Skills

Retail banking knowledge

Customer service

Sales skills

MIS skills

Computer skills

Training skills

Policy & procedure knowledge

Job description

Job description

Role: Customer Relationship Officer - Floater

Location: Dubai

Role Purpose:

• Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency

Key Accountabilities of the role:

Responsibilities:

Deposit account documentation:

• Handle inquiries related to deposit accounts.
• Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

Finance account documentation:

• Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.

Sales-Management of service delivery:

• Sell and cross sell ADIB’s products and promote ADIB’s image.

Staff Management and coordination:

• Management of subordinates, plan their training and appraisal.

Perform other task specified by Management.

Results Required:

• Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
• Continuous Improvement – Assist CRM to Recommend workflow changes leading to process improvements to the branch manager at least once a year
• Internal Audit & ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
• Compliance of policies & procedures – Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills

Previous experience:

• Minimum 2 years’ experience as a Customer Relations or similar roles in a Banking environment.