Customer Relationship Officer - Floater

ADIB; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

Abu Dhabi Islamic Bank in Dubai is seeking a customer relations specialist to handle inquiries, open and close deposit accounts, and ensure compliance with KYC policies.

You will process finance and card applications, promote ADIB products, and contribute to budgeting and process improvements while developing team members.

Qualifications

• Minimum 2 years' experience in customer relations or similar banking roles.
• Broad knowledge of retail banking products and UAE banking regulations.
• Knowledge of Central Bank of UAE regulations and credit policies.
• Sales, training and management information skills.
• Computer skills.

Responsibilities

• Handle inquiries and open or close deposit accounts, observing KYC policies
• Process finance and covered card applications and customer file maintenance
• Sell and cross-sell ADIB products and promote the bank's image
• Manage and develop subordinates, planning their training and appraisal
• Support budget variance comments, internal audit responses and process improvements

Skills

Customer relations

Retail banking

Sales

Training & staff development

Knowledge of UAE banking regulations

Computer skills

Job description

Responsibilities

• Handle inquiries and open or close deposit accounts, observing KYC policies
• Process finance and covered card applications and customer file maintenance
• Sell and cross-sell ADIB products and promote the bank's image
• Manage and develop subordinates, planning their training and appraisal
• Support budget variance comments, internal audit responses and process improvements

Requirements

• Minimum 2 years' experience in customer relations or similar banking roles
• Broad knowledge of retail banking products and UAE banking regulations
• Knowledge of Central Bank of UAE regulations and credit policies
• Sales, training and management information skills
• Computer skills

About the Company

• Abu Dhabi Islamic Bank is a financial institution offering Islamic banking products and services.