Client Relations & Banking Services Lead

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank in Khalifa City A, Abu Dhabi, seeks a Customer Relationship Officer to manage product and service delivery, ensuring quality customer experience while upholding ADIB’s warm brand image and strong operational controls.

You will handle deposit and finance account inquiries, support cross-selling, and coordinate team training. This role emphasizes regulatory compliance, process improvement, and service excellence across branches.

Qualifications

• Broad knowledge of ADIB’s Retail Banking financial products & services.
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.
• Good Knowledge of UAE banking practices , regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills

Responsibilities

• Deposit account documentation. Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
• Finance account documentation. Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
• Sales-Management of service delivery. Sell and cross sell ADIB’s products and promote ADIB’s image
• Staff Management and coordination. Management of subordinates, plan their training and appraisal.
• Perform other task specified by Management.

Job description

ADIB - Abu Dhabi Islamic Bank in Khalifa City A, Abu Dhabi, seeks a Customer Relationship Officer to manage product and service delivery, ensuring quality customer experience while upholding ADIB’s warm brand image and strong operational controls.

You will handle deposit and finance account inquiries, support cross-selling, and coordinate team training. This role emphasizes regulatory compliance, process improvement, and service excellence across branches.