Banking Customer Relations Specialist - Home Finance

Abu Dhabi Islamic Bank; Abu Dhabi; Sur place; AED 60 000 - 90 000; Plein temps

Résumé du poste

Abu Dhabi Islamic Bank (ADIB) is seeking a Relationship Officer - branches at Shaikh Zayed Road Branch, Dubai. You will manage deposit accounts for home finance customers, open/close accounts, and ensure KYC compliance while upholding service standards and the warm ADIB image.

The role requires delivering quality service, handling inquiries, coordinating with departments, and cross-selling ADIB products. UAE Nationals only.

Qualifications

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills

Responsabilités

• Handle inquiries related to deposit accounts for home finance customers. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
• Responsible for closing Home Finance customer complaints and ensuring that customer is satisfied with the service provided
• Ensure TAT is adhered to and where possible exceed customer expectations
• Ensure Home finance customer is constantly informed on status of his/her query.
• Co-ordinate and liaise with other departments in a professional manner
• Deliver the right levels of service skills support & coach other colleagues. Participate in regular review and development meetings with key stakeholders
• Ensure compliance with bank policies
• Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations.
• Cross sells ADIB products to HF customers.

Connaissances

Retail banking products

Policies & procedures

UAE banking regulations

Central Bank regs

Competitor awareness

Service standards

Training skills

Sales skills

Management information

Computer skills

Description du poste

Abu Dhabi Islamic Bank (ADIB) is seeking a Relationship Officer - branches at Shaikh Zayed Road Branch, Dubai. You will manage deposit accounts for home finance customers, open/close accounts, and ensure KYC compliance while upholding service standards and the warm ADIB image.

The role requires delivering quality service, handling inquiries, coordinating with departments, and cross-selling ADIB products. UAE Nationals only.