Automotive Parts Advisor – Aftersales Expert

AlFuttaim; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

AlFuttaim is seeking a Parts Advisor for its automotive aftersales department in Dubai. The role involves supporting customers and workshop teams by accurately identifying parts, managing orders, and providing excellent customer service in a dynamic dealership setting.

The ideal candidate will have 3-5 years of experience in automotive parts, strong customer service skills, and a sales-focused mindset. Proficiency in EPC systems and SAP is preferred.

Qualifications

• 3-5 years of experience in automotive parts or a similar aftersales role.
• Strong customer service skills to explain parts options clearly.
• Fluency in English is required; basic Arabic is a plus.

Responsibilities

• Support customers and workshop teams with parts identification.
• Process parts orders and maintain accurate customer records.
• Coordinate parts availability for service jobs and repairs.

Skills

Automotive parts advisory

Customer service

Parts identification

Parts counter sales

EPC systems

SAP

MS Office

Inventory coordination

Accessories upselling

Dealership aftersales

Tools

EPC systems

SAP

MS Office

Job description

AlFuttaim is seeking a Parts Advisor for its automotive aftersales department in Dubai. The role involves supporting customers and workshop teams by accurately identifying parts, managing orders, and providing excellent customer service in a dynamic dealership setting.

The ideal candidate will have 3-5 years of experience in automotive parts, strong customer service skills, and a sales-focused mindset. Proficiency in EPC systems and SAP is preferred.