Service Advisor - Automotive Aftersales

AlFuttaim; Dubai; On-site; AED 111,600 - 145,080; Full time

Benefits offered by this job

Opportunity to work with leading automotive brands

Career growth within a well-established automotive organization

Competitive compensation aligned with industry standards

Job summary

AlFuttaim is seeking a Service Advisor for their automotive aftersales operations in Dubai. The role involves acting as the key link between customers and workshop teams, ensuring efficient service delivery and customer satisfaction.

Ideal candidates will have a diploma or degree in relevant engineering fields, with a minimum of 3 years’ experience in a dealership setting. This position offers competitive compensation and opportunities for career growth.

Qualifications

• Minimum 3 years of experience as a Service Advisor in an authorized dealership.
• Strong knowledge of automotive service processes and workshop operations.
• Understanding of diesel engines, electrical systems, and spare parts management.

Responsibilities

• Act as the main point of contact between customers and workshop teams.
• Prepare service quotations and obtain customer approvals before initiating work.
• Coordinate with technicians to ensure accurate execution of service jobs.

Skills

Customer service and aftersales coordination

Service estimation and job management

Automotive technical knowledge

CRM and ERP systems

Upselling and service contract management

Communication and relationship building

Education

Diploma or Bachelor's degree in Automobile, Mechanical, Electrical, or Marine Engineering

Tools

SAP

ARIBA

CRM systems

Job description

Service Advisor – Automotive Aftersales

Location: Dubai, UAEIndustry: AutomotiveFunction: Customer Support – Client CareExperience: Minimum 3 yearsJob Type: Full-time>Salary: 10,000 – 13,000 AED per month (variable based on role and experience)

Role Overview

The Service Advisor acts as the key link between customers and workshop teams, ensuring clear communication, efficient service execution, and adherence to timelines and cost estimates. This role focuses on managing customer interactions, coordinating workshop activities, and delivering efficient aftersales service support within automotive operations.

Key Responsibilities

• Act as the main point of contact between customers and workshop teams, ensuring clear communication of service requirements.
• Prepare service quotations and obtain customer approvals before initiating work.
• Coordinate with technicians to ensure accurate execution of service jobs and updates on job status.
• Monitor job progress and ensure adherence to time and cost estimates.
• Follow up on outstanding payments and close work orders promptly upon completion.
• Promote additional services, preventive maintenance, and service contracts to increase revenue.
• Ensure timely availability of spare parts and coordinate with supply teams.
• Perform billing activities and clearly explain invoices and completed work to customers.
• Maintain accurate service records and ensure no pending work in progress cases.
• Achieve service targets including job card completion and customer satisfaction metrics.

Ideal Profile

• Diploma or Bachelor's degree in Automobile, Mechanical, Electrical, or Marine Engineering.
• Minimum 3 years of experience as a Service Advisor in an authorized dealership.
• Strong knowledge of automotive service processes and workshop operations.
• Understanding of diesel engines, electrical systems, and spare parts management.
• Familiarity with warranty policies, service guidelines, and fault codes.
• Experience using SAP, ARIBA, CRM, or dealership management systems.
• Strong communication skills in English; Arabic is an advantage.
• Customer‑focused approach with strong interpersonal skills.

Skills Set

• Customer service and aftersales coordination.
• Service estimation and job management.
• Automotive technical knowledge.
• CRM and ERP systems.
• Upselling and service contract management.
• Communication and relationship building.

Why Join Us

• Opportunity to work with leading automotive brands in a professional environment.
• Exposure to advanced aftersales systems and service operations.
• Career growth within a well-established automotive organization.
• Dynamic role combining technical and customer‑facing responsibilities.
• Competitive compensation aligned with industry standards.

About the Company

Al Futtaim Automotive is a leading division of Al Futtaim Group, delivering mobility solutions across the Middle East, Asia, and Africa. The company represents globally recognized automotive brands and provides comprehensive services including distribution, manufacturing, leasing, and aftersales, focused on quality, innovation, and customer satisfaction.