Domain Delivery Lead – Nokia | Egypt, Qatar, UAE | MEA Region

Nokia; United Arab Emirates; On-site; AED 367,000 - 478,000; Full time

Job summary

A leading technology company is seeking a Domain Delivery Lead to manage service delivery operations in the MEA region. The role involves leading a team, optimizing resource planning, and ensuring quality project delivery in the telecommunications sector. Candidates should have over 8 years of experience, a relevant degree, and strong leadership skills, with the ability to travel within the region.

Qualifications

• 8+ years of experience in service delivery or operations within the telecom industry.
• Proven leadership experience managing cross-functional delivery teams.
• Strong understanding of telecom services, care delivery, and customer engagement.

Responsibilities

• Lead and mentor a team of Delivery Managers for seamless service execution.
• Define and implement efficient delivery models using local and remote teams.
• Act as primary liaison with Market Services and customers to resolve delivery challenges.

Skills

Leadership

Service delivery experience

Telecom knowledge

Communication skills

Education

Bachelor’s degree in Engineering or Telecommunications

Job description

Overview

Recruiting Company: Nokia
Job Location: Egypt, Qatar, UAE (Supporting MEA Region)
Job Type: Full-Time, On-Site with Regional Travel
Application Method: Apply Here

Position Summary

Nokia is seeking a strategic and results-driven Domain Delivery Lead to oversee service and care delivery operations across the MEA region. This leadership role is essential to ensuring customer satisfaction, operational excellence, and the successful execution of delivery commitments.

Responsibilities

• Lead and mentor a team of Delivery Managers to ensure seamless service execution
• Define and implement efficient delivery models using both local and remote teams
• Act as the primary liaison with Market Services and customers to resolve delivery challenges
• Optimize resource planning and ensure timely, high-quality project delivery
• Support pre-sales activities by validating delivery readiness and scoping requirements
• Monitor KPIs and drive continuous improvement across delivery operations

Required Qualifications & Skills

• Bachelor’s degree in Engineering, Telecommunications, or related field
• 8+ years of experience in service delivery or operations within the telecom industry
• Proven leadership experience managing cross-functional delivery teams
• Strong understanding of telecom services, care delivery, and customer engagement
• Excellent communication, stakeholder management, and problem-solving skills
• Ability to travel across MEA region as required

Nice-to-Have Skills

• Experience with Nokia CNS or DDU frameworks
• PMP or ITIL certification
• Familiarity with digital transformation initiatives in telecom
• Multilingual proficiency (Arabic, French, or others)
• Exposure to regional telecom market dynamics in MEA

Recruitment Pro Tip

To stand out, showcase your leadership impact—highlight how you’ve improved delivery KPIs, resolved customer pain points, or implemented scalable delivery models. Use quantifiable results to demonstrate your strategic value.