Documentation Supervisor

AWR; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

AW Rostamani Group in Dubai seeks an experienced Documentation Specialist to handle DO collection, customs-related paperwork and export/import documentation.

You will oversee the documentation team, coordinate with sales and operations, ensure timely closing of files, and stay updated on regulations affecting shipping and customs.

Qualifications

• Graduation from a reputed university.
• Minimum 3 years experience in the same industry.
• Strong computer skills and excellent written and verbal communication.
• Ability to work in a multicultural environment.

Responsibilities

• Ensure documentation department operations are completed timely by assistants and clerks.
• Oversee deposit and customs standing guarantee records / IOU for assistants.
• Communicate with corporate clients and issue circulars after approval from OP Manager.
• Ensure delegated jobs or assigned work are taken care of by assistants and clerks.
• Run the department without any compliance issues.
• Ensure timely closure of job files.
• Coordinate with operation staff for smooth running of operations.
• Prepare quotes as requested by Sales Manager.
• Keep freight rates updated and respond to Sales Manager on request.
• Stay updated on day-to-day changes in customs rules and related government tariffs.
• Ensure compliance of customs rules on all transactions.
• Provide reports and support as requested by Sales & Freight Forwarding Manager.

Skills

Computer literacy

Communication skills

Education

Graduation from a reputed University

Job description

To provide proper customer service with related to DO collection, Customs related works; handle other import/export related work documents.

Job responsibilities

• Make sure that all operation related to documentation department is undertaken properly and all work done in time by documentation assist and clerk.
• To oversee deposit and custom standing guarantee record / IOU of assistant.
• Constantly keep in touch with corporate clients and keep them updated on changes by issuing circular after approval from Operation Manager.
• See to that delegated job or customer assigned job are taken care by assistance and clerks.
• To run the department without any compliant.
• Ensure timely closer of job files.
• Co-ordinate with all operation staff for smooth running of the operation.
• Prepare the Quote as and when requested by Sales Manager.
• Keep the Freight rates updated and reply to Sales manager as and when requested.
• Keep yourself updated on day-to-day changes in rules and regulation of Customs and other related Govt: department and tariff in shipping / customs / port / chamber / consulates or any other related to documentation job.
• Ensure the compliance of Customs rules and regulation on all transaction.
• Provide all sort of report and support as and when requested by Sales & Freight Forwarding Manager.

Educational Qualification

• Graduation from any reputed University level

Work Experience

• Minimum 3 years’ experience in same industry
• Able to get on with others and be a team player and interpersonal relations & be able to work in multicultural environment.
• Good knowledge in computer applications and excellent communication skill both oral and written.

Languages

• Able to read English.

About Us

AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.

Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.

Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.