Documentation Supervisor

AW Rostamani Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

AW Rostamani Group in Dubai seeks a Documentation specialist to manage DO collection, customs-related tasks, and export/import documentation. You will supervise clerks, ensure timely processing, and maintain compliant records in a fast-paced logistics environment.

You will coordinate with sales, freight, and operation teams, prepare quotes, monitor tariff changes, and provide reports as required, ensuring smooth global shipments and customer satisfaction.

Qualifications

• Minimum 3 years’ experience in same industry.
• Graduation from any reputed University level.
• Excellent communication skill both oral and written.
• Able to work in multicultural environment.
• Good knowledge in computer applications.

Responsibilities

• Oversee documentation department operations and ensure timely work by assistants and clerks.
• Oversee deposit and customs standing guarantee records / IOU of assistants.
• Keep corporate clients updated by issuing circular after approval from Operation Manager.
• Ensure delegated jobs or customer assignments are covered by assistants and clerks.
• Run the department without any complaint.
• Ensure timely closure of job files.
• Coordinate with operation staff for smooth running of the operation.
• Prepare quotes as requested by Sales Manager.
• Keep freight rates updated and reply to Sales Manager as requested.
• Stay updated on daily changes in customs rules and related government regulations.

Job description

Job Location:

Dubai, United Arab Emirates

Date Posted:

6 October 2026

Job Reference/ID:

1001176

Job Description / Role:

To provide proper customer service with related to DO collection, Customs related works; handle other import/export related work documents.

Key Responsibilities:

• Make sure that all operation related to documentation department is undertaken properly and all work done in time by documentation assist and clerk.
• To oversee deposit and custom standing guarantee record / IOU of assistant.
• Constantly keep in touch with corporate clients and keep them updated on changes by issuing circular after approval from Operation Manager.
• See to that delegated job or customer assigned job are taken care by assistance and clerks.
• To run the department without any compliant.
• Ensure timely closer of job files.
• Co-ordinate with all operation staff for smooth running of the operation.
• Prepare the Quote as and when requested by Sales Manager.
• Keep the Freight rates updated and reply to Sales manager as and when requested.
• Keep yourself updated on day-to-day changes in rules and regulation of Customs and other related Govt: department and tariff in shipping / customs / port / chamber / consulates or any other related to documentation job.
• Ensure the compliance of Customs rules and regulation on all transaction.
• Provide all sort of report and support as and when requested by Sales & Freight Forwarding Manager.

Experience Required:

Minimum 3 years’ experience in same industry

Education Qualifications:

Graduation from any reputed University level

Skills Required:

• Able to get on with others and be a team player
• Interpersonal relations
• Able to work in multicultural environment
• Good knowledge in computer applications
• Excellent communication skill both oral and written

Languages:

Able to read English.

Employment / Job Type:

Full Time

Nationality:

Any Nationality

About the Company:

A Dubai conglomerate with businesses in automotive retail and distribution, real estate, logistics, lifestyle and technology. It represents international vehicle brands and provides sales, service and mobility solutions across the UAE.

Company Industry:

Logistics

Department / Functional Area:

Documentation

Closing Date:

Not mentioned (apply as soon as possible)