Customs Clearance Coordinator

AW Rostamani Group; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

AW Rostamani Group in Dubai is seeking a customs clearance and documentation coordinator to manage end-to-end activities for imports and exports, ensuring timely delivery orders and accurate documentation submission.

The role requires liaising with customs, ports, chambers, consulates and customers; supervising documentation staff in the supervisor’s absence; and staying updated on regulatory changes to keep operations compliant. You will provide precise information to the Operations Manager.

Qualifications

• Bachelor's degree in a relevant field is required.
• Minimum 3 years' experience in freight forwarding and documentation.
• Ability to work under pressure and adapt to change.

Responsibilities

• Coordinate end-to-end customs clearance and documentation for imports and exports.
• Arrange collection of delivery orders and prepare necessary documentation.
• Communicate with customs, ports, consulates, chambers and customers.
• Supervise documentation staff in the supervisor's absence.
• Provide timely documentation and rate-related information to the Operations Manager.

Skills

Freight forwarding

Documentation management

Customs clearance

Client communications

Team supervision

Education

Bachelor's Degree

Tools

MS Excel

ERP system

Cargo management software

Job description

To manage and coordinate end-to-end customs clearance and documentation activities for import and export shipments, ensuring timely collection of delivery orders, accurate document preparation and submission, effective communication with customs, ports, chambers, consulates, and customers, compliance with applicable regulations, and smooth execution of operations while supporting and overseeing documentation staff as required.

Job responsibilities:

• Arrange the collection of delivery orders by preparing cheque requests and all required documentation for assigned clients.
• Manage communications and documentation for non-resident clients.
• Handle NVOCC, global import, and personal effects shipments in accordance with applicable procedures.
• Liaise with Customs, Chambers of Commerce, freight forwarders, consulates, and other relevant authorities to ensure smooth processing.
• Coordinate air and sea export shipments as per customer requirements and provide regular shipment status updates.
• Ensure timely submission and follow-up of all customs documentation to meet regulatory deadlines.
• Oversee documentation activities in the absence of the Supervisor or Manager, ensuring continuity of operations.
• Coordinate with customers to ensure smooth and efficient execution of clearance and documentation processes.
• Supervise and support documentation assistants and clerks, providing guidance as required.
• Provide accurate and timely documentation, customs, port, and rate-related information to the Operations Manager upon request.
• Stay updated on changes in customs, shipping, port, chamber, and consulate regulations, tariffs, and procedures.
• Provide complete and accurate documentation to customers in line with their requirements.

Educational Qualification

• Bachelor Degree holder

Work Experience

• A minimum of 3 Years Experience in the field of freight forwarding and documentation.
• Able to work under stress & adaptation to change.
• Should be self-starter & able to manage the pressures & quick decision maker

Languages

• Able to read English

About Us

AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.

Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.

Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.